Benefits & Programs Specialist - Canada & US

Job summary

The specialist will oversee the implementation and management of benefit programs for Canada and the U.S. while ensuring compliance and process efficiency. They will collaborate with plan administrators, resolve eligibility issues, and drive process improvements using lean methodologies.

Job details

JOB DESCRIPTION SUMMARY The Benefits & Programs Specialist supporting Canada and the U.S. will oversee the implementation and management of GE Aerospace's benefit programs and services. This role ensures high-quality execution and process efficiency to support HR operations, services, and tools. Responsibilities include administering benefit programs, providing operational support, and delivering exceptional service. By adhering to best practices and standard work, the specialist will drive improvements in customer service levels and optimize delivery processes and services. JOB DESCRIPTION ESSENTIAL RESPONSIBILITIES: Collaborate with plan administrators to deliver exceptional benefits using relationship management, lean metrics, escalation handling, and daily operations oversight within both Canada and the US. * Ensure plan compliance by monitoring regulations and informing leadership of gaps and new requirements. * Coordinate and report annual health and welfare audits, track risk items to closure, and assist with mitigation plans. * Support annual enrollment and regulatory requirements through updated communications and system documentation. * Manage annual health and welfare handbook updates in collaboration with subject matter experts and legal teams. * Partner with vendors to ensure efficient service delivery and adherence to standard work practices. * Analyze and resolve benefit and eligibility issues promptly. * Respond to client inquiries within reasonable timeframes, following established problem resolution and escalation procedures. * Support benefit plan changes and implementations through testing and validation pre/post-implementation. * Govern benefit and eligibility administration, ensuring compliance with system plan rules (eligibility, enrollment, deductions, etc.). * Maintain lean boards to monitor workload and key performance indicators, identifying trends and opportunities for process improvements. * Develop, implement, and sustain functional standard work to drive efficiency and consistency. * Process daily and weekly leave reports to ensure payroll accuracy. QUALIFICATIONS/REQUIREMENTS: * Bachelor's degree in Human Resources or related business degree from an accredited university or college or a high school diploma / GED with at least 5 years of experience in Human Resources/Benefits Administration. * Bilingual: Canadian French and English - Proficient in both written and verbal communication skills DESIRED CHARACTERISTICS: * Demonstrated knowledge and experience conducting regulatory, legal, or business research. * Strong analytical skills to assess information quality and ask critical questions. * Ability to offer new solutions to problems outside of set parameters. * Experience in data reconciliation, analytics, and performance metrics interpretation. * Knowledge of typical benefit offerings, administration, industry practices, products, and methodologies. * Proven ability to drive Lean methodologies with a strong analytical and problem-solving mindset. * Ability to effectively project manage small to mid-scale workstreams within projects. * Excellent written communication skills, delivering concise recommendations for decision-making. * Effective collaboration with cross functional teams ADDITIONAL INFORMATION Relocation Assistance Provided: No #LI-Remote - This is a remote position

What you’ll do

The specialist will oversee the implementation and management of benefit programs for Canada and the U.S. while ensuring compliance and process efficiency. They will collaborate with plan administrators, resolve eligibility issues, and drive process improvements using lean methodologies.

Requirements

Candidates must hold a bachelor's degree in Human Resources or a related field, or a high school diploma with at least 5 years of relevant experience. Proficiency in both English and Canadian French is required for this role.

Listed skills

• Regulatory Compliance · Preferred
• Project management · Preferred
• Problem solving · Preferred
• Communication Skills · Preferred
• French · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Benefits Administration
• Human Resources
• Regulatory Compliance
• Relationship Management
• Lean Methodologies
• Data Reconciliation
• Performance Metrics
• Project Management
• Analytical Skills
• Problem Solving
• Payroll Accuracy
• Communication Skills
• French
• English
• Process Improvement
• Software Documentation
• Communication
• Key Performance Indicators (KPIs)
• Management
• Operations
• Leadership
• Decision Making
• HR Operations
• Customer Service
• Auditing
• Business Metrics
• Performance Metric
• Verbal Communication Skills
• Reconciliation
• Bilingual (French/English)
• Escalation Procedures
• Annual Enrollments
• Business Research

Job areas

• Human Resources
• Management & Leadership
• Administrative
• Benefit Programs Specialist
• Compensation / Benefits Specialist
• Government Social Benefits Officials
• Compensation, Benefits, and Job Analysis Specialists

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