Technical Applications Engineering - Protection

Job summary

Provide Level 3 technical support for grid automation products, including pre-sales and post-sales tasks, application design, and troubleshooting. Collaborate with R&D, lead customer training, and contribute to product roadmaps while maintaining technical quality excellence.

Job details

Job Description Summary Protection application engineers in the Global Customer Support team are engineers specialized in grid automation, and are fully engaged in the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to GA Sales/Business Development teams, Product Management and Products R&D. The role is expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid automation domain, versatile in adapting new product platforms and mentor the junior members of the team and other colleagues. In this role, you will utilize your experience or expertise to solve problems, develop and execute team and self-objectives, and possess the ability to effect short-term and some long-term business goals. Customer interactions are integral to the role, as a domain expert representing the Product Line.#LI-ML2 Job Description Essential Responsibilities L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. Proactively develop team expertise on other Products platforms. This role covers mainly products from Markham, Stafford, Bilbao, which currently include UR, 8 series, P40, P40A, P40AE, 650, 3 Series, MM and legacy products. Design and tune protection applications for complex schemes; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery. Resolve customer complaints (ACT) on products and prepare necessary customer communication such as 8D and engineering reports, accountable for resolving most critical cases as maloperations. Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings. Provide product / applications training on new products and product evolutions; develop and update training modules as necessary. Customer training responsibility in selected cases. Train the trainers from regions. Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology. Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions. Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs. Technical leadership in the power system protection Participate in industry committees and influence evolution of strategic technologies Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap Work in close collaboration with a multi-site team of experts Proficiency with presenting and demonstrating technology solutions to customers Collaborative working with other departments and teams in multiple sites. Ability to travel (globally) up to 25% of time. Qualifications & Experience Engineering degree (Electrical Engineering, Electronics & Communications or closely related discipline) In-depth understanding of protection relay applications in transmission, distribution and industrial domains Extensive experience with numerical protection devices 10+ years in power system protection, or advanced degree qualification, in lieu of less experience Fluent in English; an additional language will be a plus Characteristics Excellent oral and written communication skills; Interpersonal and leadership skills. Ability to work in small teams. Lead initiatives of moderate scope and impact. Ability to work in several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability. High level of flexibility to adapt to continuous changing business needs in support. For candidates applying to a Canadian-based position, the pay range for this position is between $110,500 - 160,500 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is for an existing vacancy. Additional Information Relocation Assistance Provided: Yes

What you’ll do

Provide Level 3 technical support for grid automation products, including pre-sales and post-sales tasks, application design, and troubleshooting. Collaborate with R&D, lead customer training, and contribute to product roadmaps while maintaining technical quality excellence.

Requirements

Requires an engineering degree in Electrical, Electronics, or Communications and over 10 years of experience in power system protection. Candidates must possess in-depth knowledge of numerical protection devices and excellent communication skills.

Benefits

• Relocation assistance • Discretionary annual bonus

Listed skills

• Product management · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Troubleshooting · Preferred
• Communication Skills · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Grid automation
• Technical support
• Power system protection
• Numerical protection devices
• Product management
• Technical leadership
• Troubleshooting
• Customer training
• Project delivery
• Engineering reports
• Data analysis
• Communication skills
• Interpersonal skills
• Leadership
• Problem solving
• Organizational ability
• Tier 3 Technical Support
• Influencing Skills
• Influencing Without Authority
• Product Roadmaps
• Organizational Skills
• Technology Solutions
• Technical Leadership
• Project Delivery
• Eight Disciplines Problem Solving (8D)
• Application Notes
• Electrical Engineering
• Automation
• Customer Support
• Business Development
• Communication
• Customer Communications Management
• Electronics
• English Language
• Sales
• New Product Development
• Product Management
• Power-System Protection
• Troubleshooting (Problem Solving)
• Customer Complaint Resolution
• Teamwork

Job areas

• Engineering
• Energy
• Customer Service & Support
• Technology
• Technical Applications Engineer
• Application Developer / Engineer
• Software Developers