Customer Support Services Supervisor - RRP Program

Description Key Job Elements: Maintain safe work practices Manages Customer expectations, evaluates, and determines requirements Responsible for Repair Team leadership and ensuring achievement of Safety, Schedule and Quality deliverables Prepare estimates of work using the Bid and Proposal process, and support contract negotiations Responsible for the application of ISO procedures and standard templates for processes, metrics and lessons learned from previous programs Schedule, measure and assign work to individuals and teams Promote and develop business opportunities by establishing and maintaining regular interface with Customers, business partners and suppliers Develop and maintain Career Path and Professional/Technical development plans, and Success Factors for direct reports Provide daily, weekly and monthly status or performance reports Manage issue resolution Communicate workshop and other tasking operational priorities and requirements across multiple internal functional departments Monitor and when required, be the lead repair technician, provide team leadership, instruct, and inspect repairs of other technicians on site Required Qualifications University Degree or College Diploma 3-5 years experience in a manufacturing environment Demonstrated organizational, analytical and decision making skills Capable of meeting physical demands of the job and Anthropometric Size Requirements for confined space Job requires the applicant to be able to work shift and/or altered work weeks if necessary Possess a valid Driver’s License and ability to Travel for either short or extended periods of time Able to drive a Fork Truck and operate Portable Cranes and other material handling equipment Strong oral and written communication skills Advanced MS Office skills Ability to travel (5% Canadian, 5% US & Int'l) and possess/be able to acquire and maintain a valid passport Must be able to meet Anthropometrical Size Restrictions for confined workspace Preferred Qualifications Previous supervisory experience Previous LAV assembly/weld repair experience with GDLS products

Lead the repair team to ensure safety, schedule, and quality deliverables while managing customer expectations and requirements. Responsible for preparing work estimates, applying ISO procedures, and developing professional growth plans for direct reports.

Requires a university degree or college diploma and 3-5 years of experience in a manufacturing environment. Candidates must meet physical anthropometric size restrictions for confined spaces and possess a valid driver's license.

• Performance ReportingPreferred
• Quality ControlPreferred
• MS-OfficePreferred
• issue resolutionPreferred
• Team LeadershipPreferred
• Contract NegotiationPreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Project Scheduling
• Bid and Proposal Process
• ISO Procedures
• Customer Relationship Management
• Performance Reporting
• Issue Resolution
• Manufacturing
• MS Office
• Fork Truck Operation
• Portable Crane Operation
• Confined Space Work
• Technical Instruction
• Quality Control
• Contract Negotiation
• Resource Allocation

• Manufacturing
• Management & Leadership
• Customer Service & Support
• Engineering
• Trades

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level