Trainmaster

Job summary

The Trainmaster manages transportation teams and coordinates train movements while ensuring a safe working environment and adherence to operational rules. They also handle administrative reporting, workforce scheduling, and provide professional customer service to meet client expectations.

Job details

The Trainmaster is responsible for managing and supervising the work of several teams in the transportation department and has a supporting role in various responsibilities related to customer service and the operation process for the railway. Company: Nova Scotia & Eastern Railway Location: Stellarton Status: Permanent – Full time Rate : According to the Genesee & Wyoming Canada salary grid. Why you should join our team: * To work in a unique and stimulating field * To benefit from a range of competitive benefits including: * A Group Insurance Program a comprehensive coverage including health care, dental, eye care, hospitalization, disability, and life insurance. * Telemedicine Services to our employees and their families. * Fitness Allowance to promote your health, mental health and wellness. * Savings Program we offer the opportunity to participate in a retirement savings plan (with a contribution of up to 6% to your RRSP) you can also take advantage of a Tax-Free Savings Account TFSA, allowing you to benefit from tax-free savings. * An employee and family assistance program - EFAP * To contribute to a sustainable future, as trains is one of the most eco-friendly modes of transportation in Canada. Responsibilities: The Trainmaster performs the following tasks: * Maintains a safe working environment for the entire department. * Manages the transportation teams, plans the work to be done for the next shift, participates in the daily operation conference calls. * Elaborates, supports, and coordinates the operations, as well as the train movements in the assigned subdivision. * Perform various administrative tasks, reports and is rigorous with management of workforce planning. * Coordinate the activities of the transportation department while following the collective agreement in force while being responsible for managing disciplinary issues. * Manage the requirements of different customers in order to meet their expectations and improve the processes in place as needed, in order to exceed their expectations. * Provides professional customer service, respects the delivery times and advises the client of any delays. * Manages the work schedules and keeps them up to date (replacement and availability lists, controls the over time). * Sees to the employees’ safety and makes sure that accidents are reported that safety policies are respected and that there is no negligence towards the operation rules. * Creates different reports for company management. * All other related tasks. General Requirements: * College degree in Administration and/or in Management and/or have relevant experience in the railway industry (operations). * Have at minimum of five (5) years of experience in the railway industry. * Qualification in railway operating regulations (REF) - (asset) * Qualification as a Locomotive Engineer is an asset. * Flexible with regard to working hours to be able to see all of your teams and clients. * Supervisory experience is an asset. * Possess great flexibility to adapt in a changing environment. * Prepared to occasionally work outdoors in all weather conditions. * Proficient in MS OFFICE, databases and emails. * All other related tasks. If selected for the role, candidates will be required to undergo a comprehensive background check, including physical examination, drug screening, criminal record verification, and reference checks.

What you’ll do

The Trainmaster manages transportation teams and coordinates train movements while ensuring a safe working environment and adherence to operational rules. They also handle administrative reporting, workforce scheduling, and provide professional customer service to meet client expectations.

Requirements

Candidates must have at least five years of experience in the railway industry and a college degree in administration or management. Proficiency in MS Office and the ability to work flexible hours in various weather conditions are also required.

Benefits

• Group insurance program • Health care • Dental care • Eye care • Hospitalization • Disability insurance • Life insurance • Telemedicine services • Fitness allowance • Retirement savings plan • RRSP contribution • Tax-free savings account • Employee and family assistance program

Listed skills

• Customer service · Preferred
• Safety Compliance · Preferred
• MS-Office · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Railway operations
• Workforce planning
• Team management
• Customer service
• Safety compliance
• Administrative tasks
• Scheduling
• Conflict resolution
• MS Office
• Database management
• Railway operating regulations
• Operational planning
• Supervision
• Administrative Functions
• Mental Health
• Management
• Customer Service
• Locomotive Engineering
• Operations
• Workforce Planning
• Telehealth

Job areas

• Transportation
• Management & Leadership
• Logistics
• Customer Service & Support
• Administrative
• Trainmaster
• Transportation Supervisor
• Supply, Distribution and Related Managers
• First-Line Supervisors of Transportation Workers, All Other
• First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors