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Genesys

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Enabling organizations to orchestrate agentic customer experiences that drive loyalty, growth and efficiency.

Menlo Park, CA

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Software Development
5,001+ people

About

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.

Open positions

Principal AI Solutions Architect, Customer Success

On-site

Be the one building AI-powered experiences where they matter most   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Description Summary:   The SS&…

Principal AI Solutions Architect, Customer Success

Hybrid

Lead the technical architecture and end-to-end delivery of complex AI-powered customer experience solutions including IVR, conversational AI, and generative AI. Collaborate with customers and internal teams to translate business requirements into scalable, production-ready architectures while providing technical leadership.

Senior Software Engineer

On-site

Be the one building AI-powered experiences where they matter most   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Drive the quality strategy behind a…

Engineering Enablement Specialist

Remote · Ontario, Canada

You will own strategic enablement initiatives to improve how engineers onboard, build expertise, and access technical knowledge across a global organization. This involves designing scalable playbooks, leveraging Generative AI for automation, and partnering with cross-functional leaders to drive engineering effectiveness.

Sr. Services Engagement Director

Remote · Ontario, Canada

The Senior Services Engagement Director is responsible for driving Professional Services revenue growth across strategic Canadian accounts by developing account-specific strategies and pipeline plans. They will lead complex sales motions and advise executive stakeholders on transformation roadmaps, AI adoption, and value realization.

Technical Software Program Manager

Remote · Ontario, Canada

You will own the end-to-end delivery of complex technical programs by aligning cross-functional engineering, product, and analytics teams. The role involves driving strategy, optimizing resource allocation, and using data-driven insights to ensure platform performance and business outcomes.

AI and Experience Orchestration Director

Hybrid · Toronto

The Director will lead AI-powered customer experience initiatives by engaging with senior stakeholders and orchestrating complex sales opportunities. They will also drive field execution of AI programs and provide hands-on support for positioning, proposals, and pilot opportunities.

Principal AI Solutions Architect, Customer Success

Remote · Ontario, Canada

The Principal AI Solutions Architect will lead end-to-end technical engagements with strategic customers to design and deploy scalable AI-powered experience orchestration solutions. This role involves driving discovery, architecture, and optimization while serving as a trusted advisor to align technical outcomes with business KPIs.

Senior Operations Reliability Engineer - IAM

Remote · Canada

The role involves driving the reliability and resilience of enterprise identity services by managing incidents, monitoring observability signals, and optimizing provisioning workflows. You will collaborate with cross-functional teams to ensure secure, uninterrupted access to critical systems while contributing to automated remediation and system resilience.

Senior Solution Consultant

Remote · Ontario, Canada

The role involves leading technical discovery workshops to identify AI opportunities and designing customized business solution roadmaps. You will build and deliver compelling technical demonstrations to stakeholders to validate AI capabilities and business impact.

Solution Consultant

Remote · Quebec, Quebec, Canada

The Solution Consultant will lead technical discovery workshops to identify AI opportunities and design customized business solution roadmaps. They are responsible for building and delivering compelling technical demonstrations that showcase AI capabilities and their business impact to stakeholders.

Manger, Business Development - Canada and Strategic Accounts

Hybrid · Toronto

Lead and develop a team of Business Development Representatives to drive pipeline generation and revenue growth across Canada and Strategic accounts. Partner with Sales and Marketing leadership to execute go-to-market strategies and optimize prospecting effectiveness through data-driven insights.

Digital AI Senior Professional Services Consultant

Hybrid

Be the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Digital & AI Team is a Professional Se…