Enabling organizations to orchestrate agentic customer experiences that drive loyalty, growth and efficiency.
Menlo Park, CA
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Hybrid · Toronto
Lead end-to-end delivery of complex enterprise customer experience transformation projects while managing cross-functional teams and financial performance. Establish executive governance, project roadmaps, and decision frameworks to ensure successful implementation and value realization for customers.
Remote · Ontario, Canada
The Principal AI Solutions Architect will lead end-to-end technical engagements with strategic customers to design and deploy scalable AI-powered experience orchestration solutions. This role involves driving discovery, architecture, and optimization while serving as a trusted advisor to align technical outcomes with business KPIs.
Remote · Quebec, Quebec, Canada
The Solution Consultant will lead technical discovery workshops to identify AI opportunities and design customized business solution roadmaps. They are responsible for building and delivering compelling technical demonstrations that showcase AI capabilities and their business impact to stakeholders.
Hybrid · Toronto
The Field Marketing Manager will own the regional marketing strategy for Canada, acting as a liaison between sales and marketing to drive pipeline growth. They will execute integrated marketing programs across digital, virtual, and in-person channels while managing regional budgets and performance metrics.
Remote · Canada
The role involves driving the reliability and resilience of enterprise identity services by managing incidents, monitoring observability signals, and optimizing provisioning workflows. You will collaborate with cross-functional teams to ensure secure, uninterrupted access to critical systems while contributing to automated remediation and system resilience.
Remote · Ontario, Canada
The role involves leading technical discovery workshops to identify AI opportunities and designing customized business solution roadmaps. You will build and deliver compelling technical demonstrations to stakeholders to validate AI capabilities and business impact.
Hybrid · Toronto
Lead and develop a team of Business Development Representatives to drive pipeline generation and revenue growth across Canada and Strategic accounts. Partner with Sales and Marketing leadership to execute go-to-market strategies and optimize prospecting effectiveness through data-driven insights.
Remote · Ontario, Canada
Manage end-to-end provisioning and activation of global messaging channels while ensuring compliance with regulatory requirements. Coordinate with carriers and internal teams to resolve delivery issues and enhance operational workflows for customer success.
Hybrid
Be the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Digital & AI Team is a Professional Se…
