Key Account Manager — Loblaw & Shoppers Drug Mart

Toronto, ON
Hybrid
Posted Oct 12, 2026
1 position

Opens an external site

Employment type: Full-time
Posting language: English

Job summary

The Key Account Manager will own the commercial relationship and growth strategy for Loblaw and Shoppers Drug Mart, delivering profitable sales growth. Responsibilities include managing annual business plans, negotiating with merchants, and coordinating cross-functionally to ensure execution of pricing, promotion, and distribution targets.

Job details

Own the commercial relationship and growth strategy for Loblaw Companies Limited and Shoppers Drug Mart, delivering profitable sales growth through strong customer relationships, strategic planning, assortment, distribution, promotion and execution. \n Key Responsibilities: Own the Loblaw and SDM customer business plans and annual JBP. Build strong relationships with merchants and category directors and key customer stakeholders in Supply Chain. Deliver sales, gross profit and distribution targets. Develop customer-specific strategies across pricing, promotion, assortment, distribution and velocity. Lead annual and promotional planning, while managing/ensuring trade investment delivers strong ROI. Identify new listing, distribution and category growth opportunities. Analyze customer performance, including sales, GP, distribution, velocity, trade and promotional results, and turn insights into actions. Lead customer presentations, negotiations, and business reviews. Partner with Marketing on customer-specific brand and activation plans. Provide commercial assumptions and customer inputs to Demand Planning/Operations and proactively flag supply or inventory risks. Coordinate cross-functionally with Finance, Operations, Demand Planning, Marketing, Customer Service and Regulatory to deliver customer commitments. Own resolution of customer issues and ensure timely follow-through internally. Key KPIs: Net sales vs. target Gross profit / margin Distribution and velocity New listings / incremental doors Trade spend and promotional ROI Forecast/input accuracy Customer relationship and JBP delivery Service level / issue resolution What We’re Looking For: 5+ years CPG/retail account management experience. Experience managing major Canadian retailers; Loblaw/SDM experience strongly preferred. Strong commercial, analytical and negotiation skills. Experience managing customer P&Ls, trade investment and promotional programs. Ability to build senior customer relationships and influence cross-functionally. Strategic thinker who is equally strong at execution. Highly accountable, proactive and results oriented. \n

What you’ll do

Requirements

The role requires at least 5 years of CPG or retail account management experience, with a strong preference for candidates who have worked with major Canadian retailers like Loblaw. Candidates must possess strong analytical, negotiation, and P&L management skills, along with the ability to influence stakeholders across various departments.

Listed skills

Account Management · Preferred
Sales Growth · Preferred
Negotiation · Preferred
Forecasting · Preferred
Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

Account Management
Strategic Planning
Sales Growth
Negotiation
Analytical Skills
Trade Investment
Category Management
Relationship Management
Forecasting
P&L Management
Cross-functional Leadership
Retail Strategy
Promotional Planning
Business Development
Supply Chain Coordination
Influencing Skills
Supply Chain
Demand Planning
Follow Through
Planning
Category Growth
Customer Relationship Management
Investments
Customer Service
Finance
Sales
Gross Profit
Growth Strategies
Marketing
Key Performance Indicators (KPIs)
Operations
Presentations
Service Level

Job areas

Sales
Management & Leadership
Retail
Logistics
Key Account Manager
Commercial Sales Representatives
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products