Field Service Supervisor

Job summary

The Field Service Supervisor leads a team of technicians, overseeing their daily operations, training, and adherence to company SOPs and KPIs. They are responsible for scheduling service jobs, managing personnel, and ensuring all safety and quality standards are met in the field.

Job details

SUMMARY Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs. JOB DUTIES Develops and implements best practices and procedures to enhance business growth. Manages service personnel to ensure they meet customer’s expectations and requirements. Ensures that every technician has the proper training and certifications to meet the needs of the job. Schedules service jobs and assigns personnel to specific jobs and duties. Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely. Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs. Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes. Participates with Manager in hiring new Field Service Technicians. Tracks all training for each technician. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience. KNOWLEDGE, SKILLS, ABILITIES Specific knowledge of field service duties required Ability to work with the team in the field when the need arises Ability to maintain a positive attitude and productive, driven work ethic required Strong interpersonal, analytical, and problem-solving skill required Ability to remain calm and clear-headed in an emergency required Good communication skills required PHYSICAL DEMANDS Push/pull up to 50 pounds Lift/carry up to 50 pounds Lift bulky objects Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times. LICENSES & CERTIFICATIONS Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. SUPERVISORY RESPONSIBILITY 5-10 Indirect Reports 2-5 Direct Reports COMPANY INFORMATION Motion offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What you’ll do

The Field Service Supervisor leads a team of technicians, overseeing their daily operations, training, and adherence to company SOPs and KPIs. They are responsible for scheduling service jobs, managing personnel, and ensuring all safety and quality standards are met in the field.

Requirements

Candidates must possess an associate's degree and at least five years of relevant experience, or an equivalent combination of both. Strong analytical, interpersonal, and problem-solving skills are required, along with the ability to perform physical tasks such as lifting up to 50 pounds.

Benefits

• Healthcare coverage • Retirement savings • Vacation pay • Sick pay • Holiday pay

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Safety Compliance · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Field service management
• Team leadership
• Lean Six Sigma
• SOP compliance
• KPI management
• Personnel scheduling
• Problem-solving
• Analytical skills
• Interpersonal skills
• Communication skills
• Customer service
• Training and development
• Safety compliance
• Quote review
• Good Driving Record
• Positivity
• Strong Work Ethic
• Communication
• Field Service Management
• Problem Solving
• Key Performance Indicators (KPIs)

Job areas

• Management & Leadership
• Trades
• Customer Service & Support
• Manufacturing
• Engineering
• Field Service Supervisor
• Field Operations Manager
• Manufacturing Managers
• General and Operations Managers