Service Coordinator

Job summary

The Service Coordinator manages customer orders, provides quotes, and coordinates service technician schedules to ensure customer expectations are met. They also handle inventory sourcing, negotiate pricing, and maintain strong customer relationships to drive repeat business.

Job details

SUMMARY Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s). JOB DUTIES Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Collects data from Service Technician to quote customer. Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Responsible for scheduling Service Technician’s time. Determines the most cost effective shipping method for customer orders. May handle customer returns. May support specific customer(s). Tracks and schedules service orders. Performs other duties as assigned. Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED Three (3) to five (5) years of related experience or an equivalent combination. Engineering technologist diploma or E.I.T (engineering in training) would be an asset KNOWLEDGE, SKILLS, ABILITIES Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge. Reliability, organization, and attention to detail required. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.) Strong Mechanical aptitude Industrial repair shop experience Ability to read/interpret drawings Experience with Microsoft project, 2D and/or 3D modeling experience utilizing AutoCAD, Inventor, Fusion 360, or any other Autodesk product /certifications COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What you’ll do

The Service Coordinator manages customer orders, provides quotes, and coordinates service technician schedules to ensure customer expectations are met. They also handle inventory sourcing, negotiate pricing, and maintain strong customer relationships to drive repeat business.

Requirements

Candidates typically require a high school diploma or GED along with three to five years of related experience. Proficiency in Microsoft Office, strong mechanical aptitude, and the ability to interpret technical drawings are essential for this role.

Benefits

• Healthcare coverage • Retirement savings • Vacation pay • Sick pay • Holiday pay

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Negotiation · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• AutoCAD · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Negotiation
• Inventory management
• Mechanical aptitude
• Communication skills
• Time management
• Microsoft Office
• AutoCAD
• Inventor
• Fusion 360
• Drawing interpretation
• Technical quoting
• Logistics
• Problem solving
• Data entry
• Product Knowledge
• Industrial Repair And Maintenance
• Autodesk
• Order Entry
• Fusion (CAD Software)
• Microsoft Excel
• 3D Modeling
• Communication
• Computer Literacy
• Customer Relationship Building
• Data Collection
• Sales
• Gross Profit
• Inventory Distribution
• Mechanical Aptitude
• Microsoft Project
• Multitasking
• Microsoft PowerPoint
• Purchasing
• Time Management
• Scheduling
• Process Improvement
• Drawing Interpretation
• Detail Oriented

Job areas

• Customer Service & Support
• Engineering
• Manufacturing
• Logistics
• Trades
• Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers