Manager Operations Key Accounts - Canada

Job summary

The Operations Key Account Manager leads business review meetings and manages customer issues through strategic communication and process analysis. They are responsible for monitoring KPIs, ensuring SOP compliance, and collaborating with product teams to build cost-effective solutions.

Job details

Operations Key Account Manager - CAN (OKAM) Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: (job description) * Leads and attends periodic business review meetings, creates minutes of the meetings and actions the items to be improved or changed * Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers * Sets up Customer within IT systems to ensure operational handling, visibility (track& trace) and reporting together with Customer Implementation * Initiates and leads yield improvement process for business below or above target levels * Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly * Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary * Ensures operations internal & external customer quality goals per Customer Standard Operating Procedure (CSOP) * Works with product to build solutions for customers to improve reliability and reduce costs What you need: (requirements) * Minimum 5 years related experience and/or training or an equivalent combination of education and training * Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint * Proven to ability to lead problem resolution and participating in corrective actions to mitigate loss & avoid repeats * Track record of establishing operational SOP’s and conducting reviews * Taking ownership of and professionally overseeing customer escalations is critical Join our Team! * Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text DELIVER to 88300 to Apply1 Disclaimer 1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 2. Job Duties as documented in this job description are considered Essential Functions. The Company is committed to improving accessibility for all with disabilities and to ensuring that all of our employees have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility and accommodation, and provide all our employees with training on Accessibility, either during orientation and/or on an ongoing basis.

What you’ll do

The Operations Key Account Manager leads business review meetings and manages customer issues through strategic communication and process analysis. They are responsible for monitoring KPIs, ensuring SOP compliance, and collaborating with product teams to build cost-effective solutions.

Requirements

Candidates must have a minimum of 5 years of related experience and proficiency in Microsoft Office applications. Proven ability to lead problem resolution, establish operational SOPs, and manage customer escalations is required.

Listed skills

• Microsoft Excel · Preferred
• Logistics · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Key account management
• Supply chain analysis
• Problem resolution
• SOP development
• Customer relationship management
• Business process analysis
• KPI monitoring
• Strategic communication
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Logistics
• Customer implementation
• Supply Chain Analysis
• Third-Party Logistics
• Management
• Business Process
• Business Valuation
• Communication Strategies
• Standard Operating Procedure
• Problem Solving
• Key Performance Indicators (KPIs)
• Operations

Job areas

• Logistics
• Management & Leadership
• Customer Service & Support
• Operational Key Account Manager
• Key Account Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products