Customer Solutions Specialist

Location: Calgary, AB Permanent Full-Time Apply: Geologic Career Centre [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=46a1322f-ebed-4331-a3d7-885b7bf32451&ccId=19000101_000001&lang=en_CA&selectedMenuKey=CareerCenter] Geologic is a trusted data, software, and information solutions company committed to the Energy Industry. Everyday we provide global customers with market-leading data, software, platforms, analytics, education, news, and insights that enable them to make vital decisions that drive growth and efficiency. Based in Calgary, with offices in London (UK) and Houston (US), we deliver critical data-driven intelligence ranging from surface and subsurface well/asset level information & insights to corporate performance benchmarking data and A&D transaction data. People make us successful. We're driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market. Together we're transforming the energy intelligence landscape. We're growing and looking for a Customer Solutions Specialist to join our team! You're fun, friendly, and known for an ability to connect with customers and create amazing experiences. You thrive in an innovative, creative work environment with like-minded client centric solutions specialists. How will you spend your day? • Provide technical support to our customers who need assistance with our oil and gas focused software and data products • First point of contact for customers, providing support via telephone, email and desktop sharing applications • Escalate issues appropriately, to ensure a timely and satisfactory resolution • Answer “how to” questions; gathering and researching information when more detailed troubleshooting is required • Respond to workflow inquiries in a prompt and effective manner assuring timely follow up at all phases of the process • Accurately track all client interactions through SalesForce CRM platform • Engage with multiple teams to provide the very highest customer experience. These teams will include Sales, Quality Assurance, Design, Development and Data Technical Onboarding The onboarding involves a detailed curriculum of both collaborative and on-the-job training. This will provide the product knowledge required to enable you into the role in the most effecient manner possible. Ready to Apply? Here’s what we’re ideally looking for: • Minimum of 2 years customer service experience • SaaS/B2B Sales and Support experience is an asset • Working knowledge of Microsoft Office product suite • Intermediate knowledge of computer skills (Desktop, file, and computer management, Image capturing, Network sharing, Multi-use of desktop and internet applications) • Post-Secondary Education or Certificate is preferred • Oil and Gas Industry experience is an asset (particularly using Geologic platforms) Skills, Abilities, and Attributes: • Strong verbal and written communication skills • Amazing customer service skills, customer support focus, and the drive to create a great experience • An ability to understand and communicate with software users of varying technical ability • Excellent aptitude for finding solutions • Proactive approach to engaging with clients

The specialist will serve as the first point of contact for customers, providing technical support via phone, email, and desktop sharing for oil and gas focused software and data products. Responsibilities include escalating issues, answering 'how to' questions, researching detailed troubleshooting, responding to workflow inquiries, and accurately tracking all client interactions using SalesForce CRM.

Candidates ideally need a minimum of 2 years of customer service experience, proficiency with the Microsoft Office product suite, and intermediate computer management skills. Post-secondary education or a certificate is preferred, and experience in SaaS/B2B Sales/Support or the Oil and Gas Industry is considered an asset.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Technical Support
• Customer Service
• Telephone Support
• Email Support
• Desktop Sharing
• Troubleshooting
• SalesForce CRM
• Communication Skills
• Client Centric
• Problem Solving
• Microsoft Office Suite
• Computer Skills
• Workflow Inquiries
• Issue Escalation

• Customer Service & Support
• Energy
• Software
• Data & Analytics
• Technology

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week