Academic Program Assistant

Job summary

The incumbent provides frontline customer service to students and external organizations while offering administrative and technical support to the Health, Wellness, and Sciences portfolio. Responsibilities include managing student files, supporting curriculum processes, coordinating committee meetings, and assisting with general office operations.

Job details

Department: Health, Wellness, and Sciences Campus:Barrie Classification:Support Staff Posting Date:September 10, 2026 Hourly Pay Range: PB E: $30.43 (start rate) - $35.11 (4-year rate) Hours per week:35 hours per week Status:Contract (Appendix D) Effective Date:asap to October 29, 2027 This is a temporary replacement position for a bargaining unit employee. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement Reporting to the Director of Academic and Clinical Operations., the incumbent’s main focus is providing frontline customer service to students, staff and external organizations. In addition, they provide administrative, technical and cross-campus support for a cluster of programs and staff within the Health, Wellness and Sciences portfolio. Specific duties include, but are not limited to: Acting as first point of contact (frontline) for student and client inquiries (in person, email and telephone) which includes: performing initial triage to determine needs and making referrals when appropriate Providing assistance and information to students regarding basic program requirements, college procedures and the application process Creating and maintaining confidential student files Providing curriculum and faculty support by monitoring data, updating / generating cross-campus program curriculum packages, as well as generating reports ( i.e. Academic Progression reports) and assisting with entering marks in the student information system (SIS) Updating and maintaining databases, as well as shared information on the college network / intranet, related to curriculum, annual program planners, curriculum approval, accreditation, cycle, etc. Assisting with the development of Articulation Agreements by organizing material and preparing drafts to final documents Supporting the committee meeting process which includes logistics, minutes, and action item follow-up Organizing and arranging logistics for special event functions Monitoring accounts payable and purchase orders to ensure proper allocation of accounts Maintaining and ordering office equipment and supplies Assisting in organizing faculty student feedback and other surveys Providing administrative and general office support to the academic program area – coordinators and faculty Assisting with orientation of new staff and faculty to the academic area and college Qualifications: Successfully completed a two-year diploma in a relevant field of study that may include, but is not limited to office administration or business Two years’ experience in an office environment providing administrative and general office support (i.e. ordering office supplies, faxing and photocopying, etc.) Experience in a frontline customer service role that required problem solving and conflict resolution skills Experience with data entry and pulling reports from a database Experience providing committee support and taking minutes Computer skills and experience using Microsoft Office Suite (Outlook, Excel, Word, etc.) to answer inquiries, and prepare and maintain information (i.e. contact lists, correspondence, etc.) Communication (written and oral) and interpersonal skills to answer inquiries and draft documents Organizational and time management skills with the ability to multitask to provide day-to-day support while meeting special project deadlines The ability to be accurate and detail oriented in order to compile / organize information, prepare reports, and input data Proven ability to work independently or within a team environment Experience in an academic institution using a student information system (preferably Banner) is an asset Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process. Alternate formats will be provided upon request throughout the recruitment and selection process. Georgian College has introduced Flex Work for some positions. This position is not eligible for Flex Work and will be an on-campus position with no option for remote work. Applications for this position must be received by 11:59 p.m. September 24, 2026. While we thank all applicants, only those contacted for an interview will be acknowledged.

What you’ll do

The incumbent provides frontline customer service to students and external organizations while offering administrative and technical support to the Health, Wellness, and Sciences portfolio. Responsibilities include managing student files, supporting curriculum processes, coordinating committee meetings, and assisting with general office operations.

Requirements

Candidates must have a two-year diploma in a relevant field such as office administration or business and at least two years of experience in an office environment. Proficiency in Microsoft Office, strong communication skills, and experience with database management and frontline customer service are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Data entry
• Database management
• Report generation
• Microsoft Office Suite
• Conflict resolution
• Problem solving
• Committee support
• Minute taking
• Time management
• Organizational skills
• Communication
• Interpersonal skills
• Records management
• Logistics coordination
• Report Writing
• Office Supply Management
• Office Equipment
• Office Administration
• Information Organization
• Microsoft Excel
• Accounts Payable
• Customer Service
• Computer Literacy
• Conflict Resolution
• Data Entry
• Disabilities
• Interpersonal Communications
• Intranet
• Problem Solving
• Microsoft Outlook
• Microsoft Office
• Multitasking
• Operations
• Student Information Systems
• Time Management
• Triage
• Articulation
• Customer Inquiries
• Detail Oriented

Job areas

• Administrative
• Education
• Customer Service & Support
• Academic Program Assistant
• Teacher Assistant
• Teachers' Aides
• Teaching Assistants, All Other
• Teaching Assistants, Except Postsecondary