Inside Technical Support

Gerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry Culture Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do. Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge. Inside Technical Support, East West Region This position is based out of the ABB Automation Group and will be responsible for a specific group of customers and/or products. The job focuses on the sales and support of Automation products. What you'll be doing Provide customer quotations and system configurations or bills of material as required Provide sales and technical support for ABB Automation Products consisting of all ABB product lines carried by Gerrie Electric and Automation Products of approved none ABB vendors Provide troubleshooting and backup service for all Automation products sold Assist and/or deliver product demonstrations and customer training schools as required Provide backup for the Automation Specialists, Industrial Account Managers and Contractor Account Managers in the following areas: Sales and Technical Support Repair & Exchange of defective Automation Products VFD startup (after the appropriate training) Alternate solutions when product availability is inadequate Help develop a customer profile, strategy and budget for named accounts to improve Provide inside quotation and technical support for all Automation Products offered in the East West Region of Gerrie Electric (after the appropriate training) What you bring to the table Graduate of a 3 year electrical/electronic technology program or a program which emphasizes automation and control systems, or have equivalent work experience Professional hands on experience with Sales and/or Customer Service is required Solid communication (both verbal and written) and relationship-building skills Proficiency of Microsoft Office Suites Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better. We believe in taking care of our people Major medical + dental coverage for yourself and your dependents (flex plan options available) Employee Assistance Program Global travel coverage Pension plan with contribution matching Training, development and career growth opportunities Tuition re-imbursement program Promote from within culture A diverse and inclusive workplace Caring and nurturing environment Words that our employees use to describe us Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful *Flexible interview options are available!

Provide technical and commercial support for automation products, specifically focusing on Rockwell Automation solutions. Responsibilities include creating quotations, system configurations, and coordinating repairs for defective products.

Requires a graduate degree from a 2-year technician or 3-year electrical/electronic/computer technology or engineering program. Candidates should have some experience in sales or customer service and a working knowledge of Microsoft Office.

• Major Medical Coverage • Dental Coverage • Employee Assistance Program • Global Travel Coverage • Pension Plan With Contribution Matching • Training And Development • Tuition Reimbursement

Identified from the job description. Confirm important requirements above.

• Technical Support
• System Configuration
• PLC
• Drives
• Operator Interfaces
• Motion Controllers
• Process Control Instrumentation
• Wiring Diagrams
• PID Drawings
• JD Edwards
• SAP
• Microsoft Office Suite
• Technical Sales
• Customer Service
• Automation Solutions
• Problem Solving

Minimum education

Bachelor’s degree

Minimum experience

2+ years