IT Support Specialist (Level 2)
Provide advanced technical support to users and ensure the stability of business-critical systems. Responsibilities include managing user accounts, supporting Microsoft cloud services, and maintaining technical documentation.
- Remote
- Canada
- Posted Aug 12, 2026
- Apply by Sep 11, 2026
- 1 position
Job summary
Description Location: Remote (Canada) Employment Type: Full-Time Permanent or Independent Contractor About GestisoftGestisoft is a leading Microsoft solutions partner helping organizations transform their business through technology. We are expanding our team to support a strategic client engagement within a complex enterprise environment. About the RoleThe IT Support Specialist will provide advanced technical support to users while helping ensure the stability and performance of business-critical systems. Key Responsibilities Resolve advanced technical issues Manage user accounts and access requests Support Microsoft technologies and cloud services Maintain documentation and knowledge resources Contribute to continuous service improvement Exigences Qualifications 3+ years of IT support experience Strong Microsoft 365 and Active Directory knowledge Experience in a service desk environment ITIL certification considered an asset Proficiency in English is required for this position, as the role involves regular communication and collaboration with English-speaking stakeholders, clients, and project teams located outside Quebec. Travel RequirementOccasional travel may be required based on project and operational needs.
What you’ll do
Provide advanced technical support to users and ensure the stability of business-critical systems. Responsibilities include managing user accounts, supporting Microsoft cloud services, and maintaining technical documentation.
Requirements
Requires over 3 years of IT support experience with strong knowledge of Microsoft 365 and Active Directory. Proficiency in English is mandatory for collaboration with international stakeholders.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Microsoft 365
- Active Directory
- Technical Support
- Cloud Services
- ITIL
- English Proficiency
- User Account Management
- Service Desk Operations
Job areas
- Technology
- Customer Service & Support
- Consulting
- Software
Additional details
- Minimum experience
- 2+ years
- Apply by
- Sep 11, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level