Dispatcher

Job summary

The Dispatcher is responsible for creating daily schedules and coordinating with operations to meet client service needs. They also manage driver check-ins, troubleshoot delivery issues, and maintain clear communication with various departments.

Job details

GFL Environmental is looking for a Dispatcher for our Pickering, ON location. This position is responsible for the creation of daily schedules and works closely with Operations to meet client service needs Key Responsibilities: Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. Dispatch calls to routes based upon designated route and driver location. Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion. Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. May perform some additional responsibilities as assigned by the Logistics Manager. Interacts with customers, customer service department, sales, & Operations staff reporting to Logistics Manager. Works with routing specialists to optimize routes. Fields incoming calls / emails from customer service and sales. Troubleshoots and resolves potential delivery and pickup problems before they result in service issues. Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. Records and document information from drivers and distributes to appropriate departments. Communicates with transportation personnel. Must be able to communicate effectively and professionally via email & telephone. Knowledge, Skills and Competencies: Completion of high school. Post-secondary courses or diploma would be considered an asset. Schedule: Start time can vary, must be able to work between 6:30am earliest and 6:30pm latest. 1-2 years in a transportation, dispatch or customer service role. Strong communication and interpersonal skills. Strong customer focus. Proven ability to multi-task & ability to prioritize tasks. Proficient in MS Outlook, Excel, Word. Knowledge of industry an asset. Advanced skill level with software applications and word processing accuracy including adequate typing speed. Required to work extended hours including occasional weekends. Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills. Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected] Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

What you’ll do

The Dispatcher is responsible for creating daily schedules and coordinating with operations to meet client service needs. They also manage driver check-ins, troubleshoot delivery issues, and maintain clear communication with various departments.

Requirements

Candidates must have a high school diploma and 1-2 years of experience in transportation, dispatch, or customer service. Proficiency in Microsoft Office applications and strong communication skills are required.

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Logistics · Preferred
• Troubleshooting · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Logistics
• Customer service
• Route optimization
• Communication
• Interpersonal skills
• Multi-tasking
• Prioritization
• MS Outlook
• Excel
• Word
• Typing
• Troubleshooting
• Transportation
• Data entry
• Call Center Experience
• Customer Service
• Computer Literacy
• Word Processing
• Sales
• Interpersonal Communications
• Logistics Management
• Microsoft Outlook
• Multitasking
• Operations
• Coordinating

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Environmental & Sustainability
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance