Operations Lead Hand

Job summary

The Operations Lead Hand oversees daily fleet operations, conducts driver training, and ensures safety compliance through regular vehicle inspections and incident reporting. They act as a liaison between dispatch and drivers to maintain service quality and efficient route productivity.

Job details

GFL Environmental is looking for an Operations Lead Hand to join our team in Edmonton, AB! At GFL, our Operations Lead Hand will represent our commitment to safety, efficiency, and premier customer service. In this key role, you will be responsible for developing a thorough understanding of the Company’s transportation requirements and patterns. You will support our supervisory team in day to day operations for your line of business. Why GFL: Competitive Pay: Individual pay is determined by responsibilities, experience, and location. Comprehensive Health Benefits: Full employer-paid medical, dental, and vision coverage for you and your family. Retirement Savings: Company-matching RRSP/DPSP program to secure your financial future. Modern Fleet & Gear: Work out of a safe, modern yard with well-maintained trucks, new equipment, and industry-leading safe work practices. Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network. Employee Support: Full access to our confidential Employee Assistance Program (EAP). Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives. Requirements: Licensing: Valid Commercial Driver’s License with air endorsement and a clean Driver’s Abstract. Operations Experience: Minimum 3 years of commercial driving experience. Some supervisory experience preffered. Experience working with Side-loaders, Rear Packers, Front End, and Roll Off vehicles is preferred. Previous operations, transportation, or waste management experience preferred. Safety Commitment: Ability to successfully satisfy all company standards for safety-sensitive operational roles. Able to perform pre and post trip inspections and accident investigations. Reliability: Flexibility to support early morning start schedules and operational overtime when needed. Ability to plan, prioritize and execute against tight timelines. Technical Ability: Strong communication and interpersonal skills. Proficient with database, spreadsheet, and word processing computer skills within a Google Workspace environment. Previous knowledge and experience with dispatch programs preferred. Responsibilities: Safe Fleet Operation: Ongoing “sit-in” driver training to assess any poor driving habits, road-rage, excessive braking, possibly fuel cost savings, etc., conduct regular driver reviews. Safety Inspections: Ensure thorough pre-trip and post-trip vehicle inspections, trip logs and paperwork are completed daily. Ensure company policy, systems, and industry related training is delivered to all drivers. Delivering Excellence: Act as a direct liaison between dispatch and drivers to ensure information regarding daily schedules, equipment and service requirements is efficiently relayed. Attain all of the necessary information regarding any issues by maintaining courteous, prompt and efficient customer relations with residents. System Operations: Ensure company policy, systems, and industry related training is delivered to all drivers. Reporting & Maintenance: Promptly respond to any mechanical write-ups, route hazards, or safety incidents. Direct communication with other departments to ensure proper ongoing service and upkeep of all units is maintained including safety devices, vehicle lighting, warning devices, fittings, safety supplies. Service Quality: Maintain high route productivity, customer service standards, and vehicle cleanliness. Regulatory Compliance: Ensure strict adherence to all traffic laws, municipal bylaws, company safety policies, and required Personal Protective Equipment (PPE) standards. Team Collaboration: Work closely with Drivers, Dispatchers, Customer Service and Supervisors to support smooth, efficient daily operations. Additional Duties: Perform other operational duties as assigned by leadership. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

What you’ll do

The Operations Lead Hand oversees daily fleet operations, conducts driver training, and ensures safety compliance through regular vehicle inspections and incident reporting. They act as a liaison between dispatch and drivers to maintain service quality and efficient route productivity.

Requirements

Candidates must possess a valid Commercial Driver’s License with an air endorsement and at least 3 years of commercial driving experience. Proficiency in Google Workspace and strong communication skills are required, with preference given to those with supervisory or waste management experience.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement savings
• RRSP/DPSP program
• Employee assistance program
• Employee discount programs
• Team recognition initiatives

Listed skills

• Google Workspace · Preferred
• Route Planning · Preferred
• Regulatory Compliance · Preferred
• Communication Skills · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial driving
• Fleet operations
• Safety inspections
• Driver training
• Dispatch coordination
• Customer relations
• Accident investigation
• Google Workspace
• Database management
• Spreadsheet proficiency
• Word processing
• Route planning
• Regulatory compliance
• Mechanical maintenance
• Communication skills
• Interpersonal skills
• Pre-Trip And Post-Trip Vehicle Inspections
• Commercial Driving
• Supervision
• Brakes
• Customer Relationship Management
• Spreadsheets
• Cleanliness
• Customer Service
• Communication
• Regulatory Compliance
• Computer Literacy
• Word Processing
• Employee Assistance Programs
• Leadership
• Waste Management
• Interpersonal Communications
• Operations
• Personal Protective Equipment
• Commercial Driver's License (CDL)
• Investigation
• Prioritization
• Teamwork

Job areas

• Logistics
• Transportation
• Management & Leadership
• Environmental & Sustainability
• Security & Safety
• Lead Hand
• Transportation Supervisor
• Supply, Distribution and Related Managers
• First-Line Supervisors of Transportation Workers, All Other
• First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors

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