Customer Service Representative

Job summary

Respond to customer inquiries by email and telephone, provide sales support, and complete and verify work orders before releasing them to dispatch. Coordinate service dates with clients, handle off-spec shipments, maintain performance metrics, and add CSA lines and pricing when needed.

Job details

Under the general direction of the customer service manager, the customer service representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction. The CSR is responsible for a variety of tasks, including data entry, clerical work, responding through inquiries through email and telephone and supporting overall office services. Key Responsibilities: Provides exceptional customer service to both internal and external stakeholders through high volume of email and telephone communication. Collaborate with assigned TSR to provide comprehensive sales support including quoting, adding CSA lines, assisting with off specs, completing w/o’s and submitting inquires to tech for coding & pricing. Ensure timely and accurate responses to customer inquiries maintaining a positive and professional demeanor. Maintain monthly and quarterly KPI’s, including but not limited to: Number of work orders completed monthly. Five 9 Metrics TBD Accuracy of work orders Complete (w/o) and liaise with logics to communicate service date to client. Verify and ensure accuracy of w/o’s prior to releasing to dispatch. Handle off-spec shipments promptly and effectively. Add CSA lines and pricing if necessary. Perform other duties and responsibilities as required. Knowledge, Skills And Competencies: To perform the duties in the job. Must be customer service orientated, have good communication skills, be detail orientated, and must be computer literate. Comfortable in a fast paced, ever-changing environment with many moving parts/responsibilities. High School Diploma or GED, Associate’s Degree preferred Customer service experience is preferred but not required #GFLTalent Under the general direction of the customer service manager, the customer service representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction. The CSR is responsible for a variety of tasks, including data entry, clerical work, responding through inquiries through email and telephone and supporting overall office services. Key Responsibilities: Provides exceptional customer service to both internal and external stakeholders through high volume of email and telephone communication. Collaborate with assigned TSR to provide comprehensive sales support including quoting, adding CSA lines, assisting with off specs, completing w/o’s and submitting inquires to tech for coding & pricing. Ensure timely and accurate responses to customer inquiries maintaining a positive and professional demeanor. Maintain monthly and quarterly KPI’s, including but not limited to: Number of work orders completed monthly. Five 9 Metrics TBD Accuracy of work orders Complete (w/o) and liaise with logics to communicate service date to client. Verify and ensure accuracy of w/o’s prior to releasing to dispatch. Handle off-spec shipments promptly and effectively. Add CSA lines and pricing if necessary. Perform other duties and responsibilities as required. Knowledge, Skills And Competencies: To perform the duties in the job. Must be customer service orientated, have good communication skills, be detail orientated, and must be computer literate. Comfortable in a fast paced, ever-changing environment with many moving parts/responsibilities. High School Diploma or GED, Associate’s Degree preferred Customer service experience is preferred but not required #GFLTalent Job ID: R40310 Job Profile: Customer Service Representative I - S Job Country: Canada

What you’ll do

Respond to customer inquiries by email and telephone, provide sales support, and complete and verify work orders before releasing them to dispatch. Coordinate service dates with clients, handle off-spec shipments, maintain performance metrics, and add CSA lines and pricing when needed.

Requirements

A high school diploma or GED is listed, with an associate degree preferred. Customer service experience is preferred but not required; candidates should have strong communication and customer-service skills, attention to detail, computer literacy, and comfort working in a fast-paced environment.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• telephone communication · Preferred
• Data entry · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Telephone Communication
• Data Entry
• Clerical Work
• Attention To Detail
• Computer Literacy
• Sales Support
• Quoting
• Work Order Accuracy
• Customer Inquiry Resolution
• Time Management
• Adaptability
• Professionalism

Job areas

• Customer Service & Support
• Administrative
• Sales
• Construction

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