Associate Director, Commercial Operations

Job summary

The Associate Director will lead a team to drive customer-centricity and commercial analytics enablement through systems like Veeva CRM and Tableau. They are responsible for managing incentive compensation plans, establishing AI governance, and influencing strategic direction for the Canadian affiliate.

Job details

At Gilead Sciences Canada Inc. we take pride in being recognized as one of Greater Toronto’s Top Employer 2024. Click here to find out why Gilead Sciences Canada is a top employer! Chez Gilead Sciences Canada Inc., nous sommes fiers d’être reconnus comme l’un des meilleurs employeurs du Grand Toronto pour 2024. Cliquez ici pour en savoir plus sur les raisons de notre succès. At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Associate Director, Commercial Operations Mississauga, hybrid eligible 3 days/week on site The Associate Director will have a focus on Customer Centricity & Commercial Analytics Enablement and will be accountable for the systems, tools and insights that make Gilead Canada a more customer-centric organization. The role leads a team of three specialists and sets the vision across three pillars: driving affiliate-wide adoption and effective use of G360 (Veeva CRM); delivering up-to-date, reliable and usable Tableau dashboards on the ICF platform; and providing strategic oversight on the standardization of AI tools — including Databricks Genie and related AI models — that leverage our data to generate timely insights. The role partners closely with Business Units, Marketing, Market Access, GDSI, IT and Global Commercial Operations. Essential Duties and Job Functions: Lead and develop a team of three specialists (G360/BPO, Tableau/Dashboards, and AI Insights Standardization), setting clear objectives, backlogs and priorities aligned to affiliate strategy Own the affiliate customer-centricity roadmap, integrating interaction data, account-centric (xKAM) and reporting into a cohesive backbone for field execution Lead the Incentive Compensation Plan for the Canadian Affiliate, working with leadership to ensure plans drive sales execution, meet Canadian legal requirements and are aligned to the affiliate goals. Ensure IC plans are aligned to Canadian pharmaceutical company norms. Champion enhanced G360 adoption and data quality across the affiliate; ensure readiness for the 2027 G360 upgrade and Veeva Align through global (ROW) standardization. Support potential launch initiatives and ongoing business requirements through the analysis of sales force sizing, HCP coverage, overlap with existing sales teams, etc. to enable successful product launches. Lead the Gilead Canada pre and post launch evaluations with Canadian Leadership. Establish governance and standards for AI tooling that uses our data, ensuring consistency, security (Unity Catalog persona-based access), auditability and a single source of truth for KPIs. Enhance sales business planning by working closely with internal stakeholders on templates and aligning templates to BPOA strategies. Ensure that measurements are in place to ensure execution is enabled. Partner with GDSI, IT and Global Commercial Operations to expand use of ICF Data Products and align local practices to enterprise data and AI governance policy. Communicate insights and recommendations to senior management; influence strategic direction and secure resourcing for capability investments. Measure and report on adoption, usability, time-to-insight and engagement outcomes; continuously improve ways of working and reduce manual effort/rework. Knowledge, Experience and Skills: 10+ years of experience with a Bachelor's degree in business, engineering, economics, data/analytics or a related field; advanced degree an asset. Demonstrated leadership of analytics, CRM/commercial operations or data capabilities, ideally within pharmaceutical/biotech. Strong understanding of CRM (Veeva or Salesforce), BI platforms (Tableau), modern data platforms (Databricks/ICF) and AI/GenAI concepts. Proven ability to influence senior stakeholders and lead cross-functional change management. Excellent communication, prioritization and vendor/stakeholder management skills. A self-starter with high motivation, proactive problem-solving skills and thrives in complex and ambiguous situations Ability to manage complex projects independently, from planning through execution, with strong organisational and time management skills. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday. The salary range for this position is CAD $147,305 - $190,630 annually. In addition, this role is eligible for a discretionary target annual bonus. Gilead determines base compensation by considering factors such as experience, qualifications, and geographic location. As a result, actual compensation may vary. AI Clause We use AI-enabled tools to support our recruitment process. All hiring decisions are made by our recruitment team.

What you’ll do

The Associate Director will lead a team to drive customer-centricity and commercial analytics enablement through systems like Veeva CRM and Tableau. They are responsible for managing incentive compensation plans, establishing AI governance, and influencing strategic direction for the Canadian affiliate.

Requirements

Candidates must have 10+ years of experience with a Bachelor's degree in a relevant field and demonstrated leadership in analytics or commercial operations. Strong proficiency in CRM, BI platforms, and modern data tools is required, along with the ability to manage complex projects and influence senior stakeholders.

Benefits

• Discretionary target annual bonus

Listed skills

• Change Management · Preferred
• Tableau · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial operations
• Data analytics
• CRM
• Veeva
• Tableau
• Databricks
• AI insights
• Change management
• Stakeholder management
• Strategic planning
• Incentive compensation
• Project management
• Business intelligence
• Cross-functional leadership
• Data governance
• Influencing Skills
• Self-Starter
• Customer Centricity
• Generative Artificial Intelligence
• Influencing Without Authority
• Planning
• Self-Motivation
• Artificial Intelligence
• Data Analysis
• Business Intelligence
• Biotechnology
• Customer Relationship Management
• Dashboard
• Business Planning
• Business Process Outsourcing
• Business Requirements
• Change Management
• Communication
• Data Quality
• Economics
• Sales
• Governance
• Leadership
• Marketing
• Problem Solving
• Key Performance Indicators (KPIs)
• Operations
• Pharmaceuticals
• Salesforce
• Stakeholder Management
• Tableau (Business Intelligence Software)
• Time Management
• Tooling
• Usability
• Templates

Job areas

• Management & Leadership
• Data & Analytics
• Healthcare
• Sales
• Technology
• Director of Commercial Operations
• Director of Operations
• Manufacturing Managers
• General and Operations Managers