JaneApp-Experienced Wellness Office Assistant

Job summary

Manage patient bookings, waitlists, reminders, follow-ups, billing, payments, insurance claims, and healthcare documentation using JaneApp. Provide welcoming front-desk support, handle calls and patient communications, maintain a clean and safe clinic, and assist with daily operations.

Job details

Gilmore Wellness Clinic Part-Time Position About The Role Gilmore Wellness Clinic is seeking a highly organized, patient-focused Wellness Office Assistant with mandatory JaneApp experience to join our growing team. This is an excellent opportunity to build your career in a modern, multidisciplinary wellness clinic renowned for exceptional client care and advanced medical and aesthetic services. This part-time position offers structured hours, supportive leadership, and room for long-term growth. Key Responsibilities Patient Care & Scheduling Manage patient bookings, waitlists, reminders, and follow-up appointments using JaneApp. Support patients in person, by phone, and by email with professionalism and warmth. Administrative & Billing Support Process patient billing and payments, including claims from insurance and third-party providers. Coordinate and track wellness and healthcare documentation. Manage Jane-App bookings and related billing. Communication & Front-Desk Operations Answer and route calls professionally. Communicate effectively with patients, practitioners, and management. Maintain clinic cleanliness, safety, and a welcoming environment. Support day-to-day operational tasks and assist with additional duties as assigned. Qualifications MUST have hands-on experience with JaneApp (mandatory requirement). Previous experience in a medical, wellness, or healthcare setting is a strong asset. Excellent verbal and written communication skills. Strong organizational abilities with close attention to detail. Able to multitask, prioritize, and work effectively in a fast-paced clinic. A collaborative team player who can also work independently. Schedule Approximately 20-25 hours per week expected, and could be more Compensation & Benefits Pay: $20.00–$22.00 per hour (based on experience) Extended health care benefits after three months of probation 20%–30% staff discount on wellness services after the probation period Supportive work environment Flexible schedule On-site workplace in a modern, growing wellness clinic Why Join Gilmore Wellness Clinic? You will be part of a collaborative team committed to exceptional patient care, innovation, and operational excellence. This role is ideal for individuals who want to develop their career in wellness and healthcare administration while contributing to a positive, patient-centred experience. Modern, fully equipped clinic with advanced technologies Supportive leadership and strong team culture High client demand and steady bookings Front-desk and administrative support Opportunities for professional development Flexible scheduling Competitive pay & commission structures Staff Wellness Benefits: 20–30% discount on select services after probation A growing brand with room to build your future If you’re passionate about wellness, beauty, and exceptional client care, we would love to hear from you. Email your resume + certifications + portfolio (if applicable). Please include the position you are applying for in the subject line. Gilmore Wellness Clinic provides evidence-based, personalized care focused on improving movement, reducing tension, and supporting long-term wellness in a calm, patient-centered environment.

What you’ll do

Manage patient bookings, waitlists, reminders, follow-ups, billing, payments, insurance claims, and healthcare documentation using JaneApp. Provide welcoming front-desk support, handle calls and patient communications, maintain a clean and safe clinic, and assist with daily operations.

Requirements

Hands-on JaneApp experience is mandatory, and experience in a medical, wellness, or healthcare setting is an asset. Applicants should have strong communication and organizational skills, attention to detail, the ability to multitask in a fast-paced clinic, and the ability to work collaboratively and independently.

Benefits

• Extended Health Care Benefits
• Staff Discount On Wellness Services
• Flexible Schedule
• Professional Development Opportunities
• Supportive Work Environment

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• JaneApp
• Patient Scheduling
• Appointment Management
• Patient Communication
• Billing And Payments
• Insurance Claims Processing
• Healthcare Documentation
• Front-Desk Operations
• Telephone Etiquette
• Organization
• Attention To Detail
• Multitasking
• Prioritization
• Teamwork
• Clinic Operations
• Customer Service

Job areas

• Administrative
• Healthcare
• Customer Service & Support

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