Front-of-House Supervisor, Armani Caffè (FT)

Job summary

Lead the front-of-house team to deliver an exceptional guest experience while driving sales and maintaining high service standards. Support the General Manager in menu execution, service flow, and the daily coaching of associates.

Job details

Front-of-House Supervisor | Full-Time | Armani Caffè, Oakridge Park, Vancouver Opening Fall 2026 As the Front of House Supervisor of Armani Caffè, you will be part of a diverse leadership and service team, whom you will support and motivate each day. You will help align the front-of-house team on driving sales, delivering an exceptional guest experience rooted in warmth, authenticity, and genuine hospitality, maintaining strong service standards, and ensuring daily service operates efficiently and effectively. As the Front of House Supervisor, you will support the General Manager with caffè presentation, menu execution, service flow, and guest relationship strategies. Your daily presence on the floor will allow you to coach associates in the moment, share insights that improve performance, and ensure shift communications are clear, timely, and consistently cascaded throughout the team. To succeed in this role, you are willing to lead by example and with integrity, collaborate, remain composed under pressure, and be results-oriented. You will support daily front-of-house management, including service standards, productivity, food safety, cleanliness, and quality execution. Our team mission is passionately conveying the vision of Giorgio Armani. Qualifications & Skills Minimum three (3+) years of experience in a similar food & beverage or front-of-house role with at least 1+ year of supervisory, shift lead, or team lead experience, preferably in luxury food & beverage Post-Secondary degree preferred; Must have or be able to obtain active certifications such as: FoodSafe Level 1 and Serving It Right Must be legally eligible to serve and sell alcohol in British Columbia and able to obtain and maintain a valid Serving It Right certification where required by the role Excellent communication (verbal & written) skills and the ability to influence partners, coach associates, and motivate direct reports Proficiency with Office programs, i.e. Excel, Word and PowerPoint, as well as POS systems where applicable Open availability and able to work a flexible schedule, including holidays, nights and weekends While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset Why Join Us Join us in our mission to passionately convey Giorgio Armani’s unique vision of timeless and natural elegance, where fashion and design provoke a confident state of being for all people by fostering beauty in the world. The Armani Group is one of the leading fashion and luxury goods groups in the world today. Our company designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances, cosmetics, chocolates, hotels and restaurants under a range of brand names: Giorgio Armani, Emporio Armani and Armani Exchange. This role has an hourly rate of $23 - $27/hour, depending on experience and qualifications. We believe in rewarding great talent, which is why eligible team members may also earn performance-based bonuses and annual incentives that recognize individual impact and contributions. OUR CULTURE As a company one of our goals is to motivate and drive a unified team to deliver the Armani experience. We believe the fuel to the power of the brand is through the collaboration of our associates. We are dedicated to fostering the development and growth of our people, roles and structure. Physical Demands Activity Demands Frequency Sitting At Desk Rare Standing/Walking Within caffè and kitchen environment Constant Lifting/Carrying Up to 50 lbs intermittently; ingredients, cookware, and supplies frequently Frequent Push/Pull Moveable shelving, equipment and doors Frequent Climbing Stairs and Ladders Rare Reaching Below/Above Shoulder To reach higher items on shelves or lower items on floor Frequent Fine Motor Tasks Computer use, knife work, kitchen machinery, small tools, and POS systems Frequent Auditory & Vision Hear and see safety signals; read labels, logs, and screens. Constant Cognitive Demands Activity Demands Frequency Communication Verbal & Writing Constant Supervise Teams Direct team, monitor performance and food quality, and ensure safety Constant Plan Plan staffing, production, and shift priorities. Constant Fine Audit / Analysis Accuracy of orders, inventory, food safety, and quality standards Frequent Administrative Tasks Complete schedules, production records, checklists, logs, counts, and reports Frequent Our Benefits COMPENSATION: Commission (Eligibility Based on Position) Retail Bonus Program Employee Referral Bonus Program BENEFITS: Medical Dental Vision Prescription Drug Life Insurance Dependent Life Insurance Accidental Death & Dismemberment Insurance Employee Assistance Program PAID TIME: Paid Time Off for Vacation and Sick Days Pregnancy & Parental Leave Top-Up Long-Term Disability Paid Time Off to Volunteer in your Community SAVINGS AND RETIREMENT: Group Registered Retirement Savings Plan (RRSP) with Company Matching for Full & Part-Time Associates ASSOCIATE PERKS: Armani Merchandise Discount Restaurant Discount Uniform Exclusive Friends & Family Sales NOTE: Benefits may vary based on position eligibility YOUR CAREER Training and Development Opportunities Rewards and Recognition programs Opportunities in various brands in the Canadian Corporate Office (Greater Toronto Area), as well as domestic and international opportunities.

What you’ll do

Lead the front-of-house team to deliver an exceptional guest experience while driving sales and maintaining high service standards. Support the General Manager in menu execution, service flow, and the daily coaching of associates.

Requirements

Requires at least three years of food and beverage experience with one year in a supervisory role, preferably in luxury settings. Must possess or obtain FoodSafe Level 1 and Serving It Right certifications.

Benefits

• Medical • Dental • Vision • Prescription Drug • Life Insurance • Dependent Life Insurance • Accidental Death & Dismemberment Insurance • Employee Assistance Program • Paid Time Off for Vacation and Sick Days • Pregnancy & Parental Leave Top-Up • Long-Term Disability • Paid Time Off to Volunteer • Group Registered Retirement Savings Plan (RRSP) with Company Matching • Armani Merchandise Discount • Restaurant Discount • Uniform • Exclusive Friends & Family Sales • Commission • Retail Bonus Program • Employee Referral Bonus Program

Listed skills

• Leadership · Preferred
• Guest Experience · Preferred
• Food safety · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Guest Experience
• Hospitality Management
• Staff Coaching
• Sales Driving
• Food Safety
• POS Systems
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Communication
• Team Motivation
• Inventory Management
• Service Standards
• Conflict Resolution
• Multilingualism

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Retail
• Customer Service & Support