medical office assistant

*The Position: * Glazier Medical Centre is a busy multi-disciplinary medical clinic. We are seeking a full-time (up to 37.5 hours per week) Medical Office Assistant for an anticipated vacancy in September 2026. While we expect a position to become available, the timing and availability of the position are subject to operational requirements. This is a unionized position represented by UNIFOR. This role will act as a Float - working in various offices/departments within the clinic. As such, we are looking for a fast-learner who has strong computer and EMR skills, exceptional interpersonal/communication skills, and a strong desire to learn/grow within our clinic. Evening and weekend shifts may be required. For this position we are seeking an *experienced* Medical Office Assistant. *General Summary of Duties:* * Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical staff. * Work in all areas of the medical centre including Urgent Care, Central Booking Department and Medical Reception for Family Physicians and Specialists. *Typical Physical Demands:* * Work may require sitting/standing for long periods of time; also stooping, bending and stretching for files and supplies. * Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, use a telephone, copier, and such other office equipment as necessary. * Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. * It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful. *Typical Working Conditions:* * Work is performed in reception area. Involves frequent contact with patients. * Fast Paced * Ability to multi-task required * Contact involves dealing with sick people. *Examples of Duties: *(This list does not include all of the duties assigned) * Greets patients and visitors in a prompt, courteous, and helpful manner. * Verify and update personal/OHIP/insurance information in the EMR. * Maintains appointment schedules and follows office scheduling policies. * Answers telephone, screens calls, takes messages, books appointments and provides information. * Responsible for completing all necessary test requisitions and other forms accurately. * Sorts and delivers mail, medical records, and other correspondence. * Screens visitors and responds to routine requests for information. * Maintains work area in neat and orderly manner. * Must be familiar with specimen collections for tests, giving appropriate instruction to patients for correct collection when needed. * Brief history of patients including height, weight, urine testing, vision testing, blood pressure, etc. * Ensures exam rooms are stocked with supplies * Assist with routine procedures such as pap smears, biopsies, etc. Be in the room, hand swab, specimen, etc. * Handling specimens and preparing them for lab drop-off. * Do hospital billing and office billing as required. * Put patients in exam rooms. * Physical cleaning of all surfaces in the exam rooms and patient areas * Book referral appointments. *Knowledge, Skills, & Abilities:* * Excellent communication and interpersonal skills * Knowledge of business office procedures, medical terminology, laboratory procedures * Strong organizational, time management and multitasking abilities * Strong skills using a computer and electronic medical records (EMR) systems (preferably Telus PS Suite) * Skill in greeting patients and answering the telephone in a pleasant and helpful manner * Excellent command of the English language, both verbal and written communication * Ability to maintain professionalism and confidentiality at all times *Education:* * College with Medical Office Administration or related Diploma preferred. *Experience:* * A minimum of 3 years Medical Office Assisting (preferred). * Strong computer skills with experience using Electronic Medical Record systems (prefer