Traffic Control Dispatcher

Job summary

Coordinate and dispatch field crews, supervisors, and traffic control personnel across multiple job sites. Manage real-time operational changes, ensure adequate staffing, and maintain clear communication with clients and field teams.

Job details

Join Glen Group and take ownership of daily operations. We’re not just looking for a dispatcher—we need someone who can handle pressure and run operations. This role is critical to keeping our projects moving, crews supported, and clients satisfied across British Columbia. If you can think fast, stay organized under pressure, and make decisions that keep things running smoothly, this role is for you. What You’ll Be Doing Dispatch and coordinate TCPs, LCTs, and supervisors across multiple job sites Manage last-minute changes, callouts, and schedule gaps Communicate with field crews, supervisors, and clients throughout the day Ensure all sites are fully staffed and running efficiently Solve problems in real time and adjust plans quickly Track attendance, availability, and shift coverage Support operations and improve workflow processes Requirements Must have previous experience in a Dispatcher or similar operations coordination role Strong organizational skills and attention to detail Excellent communication skills (clear, confident, and professional) Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and decision-making skills Experience in traffic control, logistics, or field operations is an asset Proficient in Outlook, Excel, Word, and dispatching systems SiteDocs experience is an asset Reliable, accountable, and able to take initiative Ability to handle pressure and make quick operational decisions Work Environment Fast paced and high-volume operations Based out of our Richmond office with possibility of some hybrid after 6 months but no guarantee Must be flexible with shifts, including evenings and weekends $50-$60k annually with benefit eligibility

What you’ll do

Coordinate and dispatch field crews, supervisors, and traffic control personnel across multiple job sites. Manage real-time operational changes, ensure adequate staffing, and maintain clear communication with clients and field teams.

Requirements

Requires previous experience in a dispatcher or operations coordination role with strong organizational and problem-solving skills. Proficiency in Microsoft Office and dispatching systems is essential, along with the ability to work in a fast-paced environment.

Benefits

• Benefit eligibility

Listed skills

• Problem solving · Preferred
• Operations Coordination · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Logistics · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Operations coordination
• Problem-solving
• Decision-making
• Multitasking
• Communication
• Organizational skills
• Attention to detail
• Logistics
• Traffic control
• Outlook
• Excel
• Word
• SiteDocs
• Workflow Management
• Organizational Skills
• Microsoft Excel
• Decision Making
• Problem Solving
• Microsoft Outlook
• Operations
• Proactivity
• Traffic Control
• Coordinating
• Detail Oriented

Job areas

• Logistics
• Construction
• Administrative
• Transportation
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance