Assistant Service Manager

Job summary

The Assistant Service Manager supports daily operations and coaches Service Advisors to meet sales and customer satisfaction targets. They also collaborate with technicians and parts departments to ensure efficient service delivery and resolve customer concerns.

Job details

Assistant Service Manager | Edmonton, AB Ready to take the next step in your automotive service career? Go Auto is looking for an Assistant Service Manager to join our team in Edmonton, with earning potential of up to $100,000 annually. We're looking for an exceptional Service Advisor who consistently delivers strong sales results, maintains excellent CSI scores, and knows how to build lasting customer relationships. Beyond performance, attitude matters. We want someone who brings positive energy to the workplace, goes above and beyond for customers, and genuinely enjoys being part of a successful team. If that sounds like you, this could be your opportunity to take the next step. What You'll Do Support the Service Manager with daily operations and department performance. Coach and support Service Advisors to achieve sales and customer satisfaction targets. Build strong customer relationships and resolve concerns professionally. Identify opportunities to grow service revenue while ensuring customers receive appropriate recommendations. Work closely with technicians, parts, and other departments to keep operations running smoothly. Contribute to a positive, collaborative, and accountable team environment. What You Bring Proven success as an Automotive Service Advisor, with strong sales performance and consistently high CSI scores. A positive attitude, great energy, and a genuine commitment to customer service. Strong communication, organization, and problem-solving skills. The ability to build trust with customers and coworkers. A team-first mentality and willingness to go above and beyond. The drive to grow professionally and take on additional responsibility. Previous management experience is an asset, but not required. We're looking for the right person with the right track record and attitude. Why Go Auto? Earning potential of up to $100,000 annually. Career advancement opportunities within one of Canada's largest automotive groups. Comprehensive health and dental benefits. Professional development and training through Go Auto University. Employee vehicle purchasing and service benefits. The opportunity to take the next step in your career with a growing organization. Interested? If you're a top-performing Service Advisor who takes pride in your results, values customer satisfaction, and brings a positive attitude to work every day, we'd like to hear from you. Apply today and explore your next opportunity with Go Auto.

What you’ll do

The Assistant Service Manager supports daily operations and coaches Service Advisors to meet sales and customer satisfaction targets. They also collaborate with technicians and parts departments to ensure efficient service delivery and resolve customer concerns.

Requirements

Candidates must have proven success as an Automotive Service Advisor with strong sales performance and high CSI scores. A positive attitude, excellent communication skills, and a commitment to customer service are essential for this role.

Benefits

• Health benefits
• Dental benefits
• Professional development
• Training
• Employee vehicle purchasing
• Service benefits

Listed skills

• Customer service · Preferred
• Team Leadership · Preferred
• Coaching · Preferred
• Communication · Preferred
• Organization · Preferred
• Problem solving · Preferred
• Relationship Building · Preferred
• Operations Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive service
• Sales performance
• Customer service
• Team leadership
• Coaching
• Communication
• Organization
• Problem-solving
• Relationship building
• Operations management
• CSI management
• Management
• Operations
• Problem Solving
• Sales
• Customer Service
• Positivity
• Automotive Services
• Purchasing
• Building Trust

Job areas

• Management & Leadership
• Sales
• Customer Service & Support
• Retail
• Transportation
• Assistant Service Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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