Fan Service Representative

Job Description Fan Service Representative – Sask Entertainment Group Saskatoon Blades | Saskatchewan Rush | Saskatoon Berries Sask Entertainment Group (SEG) is looking for an enthusiastic, outgoing, and customer-focused Fan Service Representative to join our team. This full-time position is the first friendly face our fans will interact with when visiting our Fan Experience Zone. Whether they’re purchasing tickets, shopping for merchandise, or looking for information about one of our teams, you’ll play an important role in delivering outstanding customer service. If you’re passionate about sports, enjoy helping people, and want to be excited about going to work in the morning, we’d love to hear from you. What You’ll Do Create Amazing Fan Experiences Welcome fans and visitors with a friendly, positive attitude. Help customers purchase tickets and merchandise. Answer questions about games, promotions, seating, and events. Perform administrative and reception duties for our ticket sales department. Build relationships with fans while creating memorable interactions. Deliver exceptional customer service in person, over the phone, and by email. Team Store & Front Office Support Maintain a clean, organized, and welcoming reception and Team Store area. Answer and direct incoming phone calls. Respond to voicemail messages and general inquiries. Process incoming and outgoing mail and courier shipments. Assist with office supply inventory and ordering. Help coordinate community donation requests. Assist with merchandise sales, cash-outs, till balancing, and daily closing procedures. Ticket Operations Process ticket payments and maintain customer accounts. Sell individual game tickets and ticket packages. Process rain check ticket exchanges. Assist fans with Flex Ticket redemption. Prepare daily attendance and game reporting. Support scout ticket requests and other ticketing administration. Be a Team Player Pitch in wherever needed to help deliver an incredible experience for our fans. Support special projects and other duties as assigned. What We’re Looking For The ideal candidate is someone who: Loves sports and enjoys being around passionate fans. Has a naturally friendly, outgoing, and positive personality. Makes people feel welcome and enjoys starting conversations. Provides outstanding customer service with a smile. Communicates confidently and professionally. Is organized and able to manage multiple priorities. Works well independently and as part of a team. Is comfortable using Microsoft Office and learning ticketing and point-of-sale systems. Previous customer service, retail, hospitality, or ticketing experience is considered an asset. Why Join Sask Entertainment Group? At Sask Entertainment Group, we’re passionate about bringing people together through sports and entertainment. Every day is different, and every interaction is an opportunity to create lifelong fans. You’ll work alongside a fun, energetic team that is dedicated to delivering first-class experiences for the fans of the Saskatoon Blades, Saskatchewan Rush, and Saskatoon Berries.

The Fan Service Representative will serve as the primary point of contact for fans, managing ticket sales, merchandise transactions, and general inquiries. They will also provide administrative support to the front office and ensure the reception and store areas remain organized and welcoming.

The ideal candidate should have a friendly, outgoing personality and a passion for sports. Previous experience in customer service, retail, or ticketing is considered an asset, along with proficiency in Microsoft Office.

• Point-of-sale systemsPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• OrganizationPreferred
• Cash handlingPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Cash handling
• Retail
• Ticketing systems
• Microsoft Office
• Administrative support
• Reception duties
• Relationship building
• Inventory management
• Point-of-sale systems
• Problem solving
• Teamwork
• Organization
• Office Supply Management
• Voicemail
• Energetic
• Positivity
• Customer Service
• Sales
• Front Office
• Merchandising
• Operations
• Telephone Skills
• Point Of Sale
• Purchasing
• Balancing (Ledger/Billing)
• Enthusiasm

• Customer Service & Support
• Sports & Recreation
• Retail
• Administrative
• Fan Services Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Apply by

Aug 5, 2027

Posting language

English

Working hours

40 hours per week