Service Advisor (Go Dodge Surrey)

Job Description Automotive Service Advisor – Go Dodge Surrey Surrey, British Columbia Schedule: Monday to Friday, 8:00 a.m.–5:00 p.m.—no evenings Go Dodge Surrey is looking for an experienced Automotive Service Advisor with hands-on CDK Service experience. You will guide customers through the complete dealership service process—from the initial vehicle write-up and repair estimate through updates, approvals, and final delivery. If you are organized, customer-focused, and comfortable coordinating a busy flow of repair orders, this could be a strong next step in your automotive career. Why This Role Stands Out Monday-to-Friday schedule No evening shifts Expected annual compensation of $50,000–$85,000 Unionized position under the applicable CBA Busy automotive service department Three weeks of vacation in your first year Health and dental coverage Health and Lifestyle Spending Account Ongoing training through Go Auto University Career advancement through Go Auto’s promote-from-within culture What You’ll Do Welcome customers and identify their vehicle-service needs Open, manage, and document repair orders in CDK Explain maintenance and repair recommendations clearly Review estimates and obtain customer authorization Coordinate repair progress with technicians, parts, and service management Keep customers informed about repair status, costs, and completion times Recommend appropriate maintenance based on vehicle needs Follow up on declined work and future service requirements Help resolve customer concerns professionally Ensure repair-order information is complete and accurate Build long-term customer relationships based on trust and reliable communication What You Bring Previous experience using CDK Service is required Automotive service, dealership, customer-service, or related experience Strong communication and problem-solving skills Ability to manage multiple customers and repair orders simultaneously Confidence explaining estimates and repair recommendations Strong organization, follow-up, and documentation skills A calm and professional approach in a busy environment Nice to Have Previous Service Advisor experience in an automotive dealership Chrysler, Dodge, Jeep, or Ram dealership experience Experience with warranty, internal, and customer-pay repair orders Knowledge of dealership service performance measures such as CSI, customer-pay sales, and hours per repair order Why Go Auto? Go Auto supports long-term career development through ongoing training, internal advancement opportunities, and access to Go Auto University. Three weeks of vacation in your first year, increasing with tenure Health and dental coverage for you and your family Health and Lifestyle Spending Account Employee Investment Program with a guaranteed 10% return, with the potential for up to 16%, subject to program terms Ongoing learning and career-development opportunities Ready to bring your CDK experience to Go Dodge Surrey? Apply today and tell us about your experience working in an automotive service department.

The Service Advisor will manage the complete dealership service process, from initial vehicle write-up and repair estimates to final delivery. They are responsible for coordinating repair progress with technicians and maintaining clear communication with customers regarding status and costs.

Candidates must have previous experience using CDK Service software and a background in automotive service or dealership operations. Strong organizational, communication, and problem-solving skills are essential for managing a busy repair order flow.

• Health coverage • Dental coverage • Health and Lifestyle Spending Account • Three weeks of vacation • Employee Investment Program • Ongoing training

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• CDK Service
• Automotive service
• Customer service
• Repair order management
• Communication
• Problem-solving
• Documentation
• Organization
• Vehicle maintenance
• Warranty processing
• Technical coordination
• Automotive Services
• Customer Service
• Sales
• Problem Solving
• Service Management
• Coordinating

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Apply by

Jul 29, 2027

Posting language

English

Working hours

40 hours per week