Service Advisor (Kentwood Ford)

Job summary

The Service Advisor acts as the primary point of contact for customers, translating technical repair information into clear recommendations. They are responsible for managing service schedules, collaborating with technicians, and ensuring a high-quality customer experience throughout the repair process.

Job details

Job Description Service Advisor - No Evening Shifts | Better Work-Life Balance at Kentwood Ford Do you love helping people, thrive in a fast-paced environment, and have a passion for the automotive industry? If so, we want to meet you. At Kentwood Ford, we don't just service vehicles. We build lasting relationships with our customers. As one of Alberta's busiest Ford dealerships, selling over 200 vehicles every month, you'll never have to worry about a lack of opportunity. With a steady flow of customers, a supportive team, and industry-leading training, you'll have everything you need to build a successful and rewarding career. As a Service Advisor, you'll be the face of our service department and a trusted resource for our customers. You'll help translate technical information into clear, easy-to-understand recommendations, keep customers informed throughout the repair process, and deliver an exceptional experience from start to finish. If you're someone who enjoys building relationships, solving problems, and making a real impact every day, you'll fit right in. Why Kentwood Ford? No evening shifts - enjoy a better work-life balance Competitive compensation with strong earning potential Consistent customer traffic and opportunity to grow your income Industry-leading training and career development A collaborative team that celebrates success Clear advancement opportunities within one of Canada's largest automotive groups This isn't just another Service Advisor role. It's an opportunity to build a long-term career with a dealership and company invested in your success. What You'll Be Doing Welcoming customers and guiding them through the service process with clear, friendly communication Collaborating with technicians to ensure repairs are done right the first time Managing service schedules and follow-ups to keep things running smoothly Building long-term customer relationships based on trust and reliability What You Bring Experience in automotive service, customer service, or sales Strong communication and problem-solving skills A calm, professional approach, especially when things get busy Passion for vehicles and a desire to keep learning Why You'll Love It Here Consistent Hours - No evenings, no guessing. Just a reliable schedule Real Time Off - 3 weeks vacation your first year, up to 5 weeks as you grow with us Top-Tier Benefits - Health and dental for you and your family, plus a Health & Lifestyle Spending Account Career Growth - We don't just offer jobs; we build lifelong careers. We have a strong Promote from Within culture, so you can climb the ladder Learning & Development - Ongoing training, certifications, and access to Go Auto U Employee Investment Program - Earn a 10% guaranteed return on your investment, up to 16% We are booking interviews this week. Apply now and let's chat!

What you’ll do

The Service Advisor acts as the primary point of contact for customers, translating technical repair information into clear recommendations. They are responsible for managing service schedules, collaborating with technicians, and ensuring a high-quality customer experience throughout the repair process.

Requirements

Candidates should have experience in automotive service, customer service, or sales, along with strong communication and problem-solving abilities. A professional demeanor and a passion for the automotive industry are essential for success in this role.

Benefits

• Health insurance • Dental insurance • Health and lifestyle spending account • Paid vacation • Employee investment program • Career development training

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Sales · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem-solving
• Automotive service
• Sales
• Relationship building
• Service scheduling
• Technical translation
• Conflict resolution
• Professionalism
• Automotive Industry
• Automotive Services
• Customer Service
• Selling Techniques
• Problem Solving

Job areas

• Customer Service & Support
• Sales
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives