Maintenance Outbound Agent

Job summary

Make high-volume outbound calls to customers to schedule maintenance appointments, provide a professional customer experience, and resolve scheduling issues. Accurately update customer and appointment records across multiple systems, follow scripts and compliance processes, coordinate with internal teams, and meet productivity and quality targets.

Job details

About Go Lime Inc. Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. Our platform delivers transparent pricing, flexible options, and a fully integrated offering across water heaters, HVAC, water filtration, and sustainable energy. In December 2025, funds advised by Basalt Infrastructure Partners acquired Go Lime and substantially all assets of Simply Green. The combined business includes roughly 90,000 leases and a scaled national platform built on trust, transparency, and customer choice. Learn more at www.golime.com and www.basaltinfra.com Position Summary We are seeking a motivated and detail-oriented Maintenance Outbound Agent to join our team. The primary responsibility of this position is to contact customers to book maintenance appointments while delivering a professional and positive customer experience. The ideal candidate is an excellent communicator, highly organized, comfortable using multiple systems, and thrives in a fast-paced environment. Key Responsibilities Make high-volume outbound calls to customers to schedule maintenance appointments Communicate clearly, professionally, and confidently with customers over the phone and in writing Accurately enter and update customer information, appointment details, and call outcomes across multiple systems Identify and resolve scheduling issues while offering appropriate solutions Follow call scripts, compliance guidelines, and internal processes Maintain attention to detail to ensure accuracy of data and appointments Collaborate with internal teams to ensure smooth scheduling and follow-up Meet or exceed productivity and quality targets Required Skills & Qualifications Strong verbal and written communication skills Excellent attention to detail and data accuracy Ability to work with multiple systems simultaneously Strong problem-solving and organizational skills Comfortable making outbound calls and handling objections professionally Ability to work evenings and weekends with flexible availability Reliable, punctual, and able to work in an in-office environment Preferred Qualifications Previous call centre, outbound sales, or appointment-booking experience Experience working in a fast-paced or target-driven environment Familiarity with CRM systems or scheduling software Why Join Us? What You’ll Love About Go Lime Inc. A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference. Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions. A rewarding career with ongoing development and career growth opportunities. All candidates will be considered, however only qualified candidates will be contacted. Go Lime is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Go Lime is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodation at any stage of the hiring process. We would like to thank all applicants for their interest. However, only those under consideration will be contacted.

What you’ll do

Make high-volume outbound calls to customers to schedule maintenance appointments, provide a professional customer experience, and resolve scheduling issues. Accurately update customer and appointment records across multiple systems, follow scripts and compliance processes, coordinate with internal teams, and meet productivity and quality targets.

Requirements

Candidates need strong verbal and written communication, attention to detail, data accuracy, organizational and problem-solving skills, and the ability to use multiple systems while handling outbound calls professionally. Flexible availability for evenings and weekends, reliability, punctuality, and the ability to work in an office are required; call centre, appointment-booking, CRM, or scheduling software experience is preferred.

Benefits

• Supportive and Inclusive Work Environment
• Career Development Opportunities
• Career Growth Opportunities

Listed skills

• written communication · Preferred
• Attention to detail · Preferred
• Appointment Scheduling · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Objection Handling · Preferred
• CRM Systems · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Verbal Communication
• Written Communication
• Attention To Detail
• Data Accuracy
• Outbound Calling
• Appointment Scheduling
• Customer Service
• Problem-Solving
• Organization
• Multitasking Across Systems
• Objection Handling
• CRM Systems
• Scheduling Software
• Time Management
• Professional Phone Etiquette

Job areas

• Customer Service & Support
• Administrative
• Sales
• Environmental & Sustainability

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