Fulfillment Operations Coordinator

We are on the lookout for a Fulfillment Operations Coordinator in Markham Ontario, who shares our passion for Customer Obsession. In this dynamic role, you will balance your time between desk-based responsibilities—such as internal and external stakeholder meetings, ticket and email management, and Slack communications—with hands-on presence on the warehouse floor, overseeing projects and resolving operational escalations. Role Details: Salary: $55k-65k base Location: Mon-Fri | 51 Mobis Drive, Markham, Ontario Key Responsibilities: Responsible for the timely and satisfactory resolution of customer tickets requiring coordination of activities with the warehouse teams, including order fulfillment, inventory, storage and delivery; Serve as liaison between customer support, warehouse and account management teams to resolve customer inquiries (via phone, chat and email channels); Handle high priority and escalated customer orders; Maintain industry-leading client experience for merchants and end customers; Lead the project management of special projects including inventory counts, kitting, relabelling etc; Organize, prioritize and route ticket resolution tasks and activities to the right partners within the warehouse, customer support and account management teams; Providing updates to relevant parties (SLA’s, progress reports, escalations, etc.); Manage communications with merchants and customers through omnichannel service platform; Provide warehouse subject matter expertise to new merchants during implementation and onboarding process; Optimize existing customer resolution processes and documentation in warehouse, customer support and account management teams to improve the client experience; What We Are Looking For: Minimum of 2 years in a customer support or client experience; Minimum of 1 year of experience in warehousing operations and logistics; A bachelor's degree in business, supply chain management or equivalent professional experience; Familiarity with modern warehousing systems, practices and methods; Proficiency in inventory software, databases and systems; Strong organizational, prioritization and time management skills; Exceptional customer service mentality; Experience working in a fast-paced start-up to scale-up environment; Team player with excellent interpersonal skills; Experience in project management and/or sales role is a bonus; Proven cross-functional collaboration experience; Strong written & verbal communication skills; Familiarity with CRM platforms; Authorized to work in Canada for any employer. We are looking to fill this position immediately. Why Join Us? We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you. GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you. At GoBolt, we value innovation and efficiency. We utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.

The Fulfillment Operations Coordinator manages customer tickets and resolves operational escalations by coordinating between warehouse, support, and account management teams. They also oversee special warehouse projects and ensure high-quality service for merchants and end customers.

Candidates must have at least 2 years of experience in customer support and 1 year in warehousing or logistics. A bachelor's degree in business or supply chain management is required, along with proficiency in inventory systems and strong organizational skills.

• Health insurance • Dental insurance • Vision insurance

• Data analysisPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer support
• Logistics
• Warehousing operations
• Inventory management
• Project management
• Order fulfillment
• Stakeholder management
• Data analysis
• CRM platforms
• Communication
• Problem solving
• Time management
• Cross-functional collaboration
• Supply chain management
• Operational escalation resolution
• Cross-Functional Collaboration
• Stakeholder Communications
• Slack (Software)
• Account Management
• Customer Support
• Customer Relationship Management
• Customer Service
• Email Management
• Sales
• Order Fulfillment Management
• Warehousing
• Innovation
• Interpersonal Communications
• Inventory Management System
• Project Management
• Operations
• Supply Chain Management
• Time Management
• Verbal Communication Skills
• Progress Reporting
• Coordinating
• Prioritization
• Customer Inquiries

• Logistics
• Customer Service & Support
• Management & Leadership
• Manufacturing
• Administrative
• Fulfillment Coordinator
• Warehouse / Distribution Supervisor
• Supply, Distribution and Related Managers
• First-Line Supervisors of Material-Moving Machine and Vehicle Operators
• First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week