Customer Success & Growth Manager

Job summary

You will own a book of customers, focusing on driving product adoption, managing renewals, and identifying expansion opportunities. You are expected to proactively engage with accounts, resolve issues, and leverage AI tools to improve operational efficiency.

Job details

Customer Success & Growth Manager Mississauga, ON (Hybrid) · GoZen Intelligence (GoFleet / ZenduIT) About us We build the software fleet operators run on — IoT, telematics, and the systems behind it. Our customers are operations people whose day gets worse when their data is wrong. We're looking for someone to own a book of those customers: their adoption, their outcomes, their renewal, and their growth. What this role is You own the relationship and the result. You call customers before they call you. You learn their operation well enough to spot what they're missing, you fix what's broken, you recover the accounts that are drifting, and you find the places where more of what we do would genuinely help them — then you make that case. What this role isn't It isn't a support queue. It isn't cold-calling strangers off a list. It's account ownership with real commercial accountability. What you'll do Proactively call and engage your accounts on a cadence set by value, adoption and risk — not a fixed quarterly calendar Drive product adoption: find the gap between what a customer bought and what they actually use, and close it Recover at-risk and unhappy accounts — get to the real cause, agree a plan, execute it Own renewal outcomes and surface risk early enough to do something about it Identify expansion opportunities from how customers actually use the product, and advance them to a decision Use AI tooling daily — account research, call prep, usage analysis, follow-up, opportunity spotting Turn what you hear from customers into internal action, and tell the customer when it changed something Who you are Comfortable picking up the phone and leading the conversation — including when the customer is unhappy or pushing back You ask better questions than you make statements, and you listen to the answers Commercially aware without turning a success call into a sales pitch You use AI to prepare and move faster, and you check its work before it reaches a customer You take feedback and change what you do — fast Must-haves Demonstrated proactive outbound customer calling experience — you'll be asked to show it live, not describe it Consultative discovery, objection handling, and the ability to close on a clear next step Strong written and verbal communication, including with senior stakeholders Practical AI fluency applied to real work Comfort with data — able to read usage and telemetry patterns and explain them plainly Legally entitled to work in Canada without sponsorship Language: English required. English + Spanish strongly preferred for accounts in our Spanish-speaking markets; English + Arabic is our secondary language profile. Experience: We care more about demonstrated judgment, ownership, learning velocity and measurable customer-facing results than a specific number of years. If you can show the outcomes, we're interested. Our process — so you know upfront Screening conversation (~20 min) Short at-home judgment and AI-aptitude exercise (~60–75 min) Live customer-call simulations — three scenarios, plus coaching and one repeat scenario so we can see how you adapt (~90 min, paid: $150 honorarium) Final conversation and offer Sessions are recorded with your consent for evaluation calibration. You can decline recording without affecting your candidacy — we'll assess live instead. AI usage statement We use AI across the business. You're expected to use AI tools responsibly, with human review and an auditable trail on anything that touches customer data, commercial terms or billing. Equal opportunity GoZen Intelligence is an equal opportunity employer. Accommodations are available on request at any stage of the process, including the live simulation. Internal note: draft status. Compensation bands, language-requirement scoping and cohort structure pending confirmation — do not publish until cleared.

What you’ll do

You will own a book of customers, focusing on driving product adoption, managing renewals, and identifying expansion opportunities. You are expected to proactively engage with accounts, resolve issues, and leverage AI tools to improve operational efficiency.

Requirements

The role requires demonstrated proactive outbound calling experience and strong consultative discovery skills. Candidates must be legally entitled to work in Canada and possess practical AI fluency alongside the ability to interpret data patterns.

Listed skills

• Problem solving · Preferred
• Objection Handling · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success
• Account Management
• Proactive Outbound Calling
• Consultative Discovery
• Objection Handling
• Product Adoption
• Data Analysis
• AI Tooling
• Telemetry Patterns
• Relationship Management
• Communication
• Strategic Planning
• Problem Solving
• Account Recovery
• Renewal Management
• Customer Success Management
• Product Adoption Strategies
• Accountability
• Research
• Artificial Intelligence
• Arabic Language
• Billing
• Cold Calling
• Customer Data Management
• English Language
• Spanish Language
• Operations
• Coaching
• Sales Presentations
• Simulations
• Tooling
• Verbal Communication Skills
• Internet Of Things (IoT)

Job areas

• Customer Service & Support
• Technology
• Software
• Management & Leadership
• Sales
• Business Growth Manager
• Customer Success Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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