Assistant Store Manager

Job summary

The Assistant Store Manager supports the Store Manager in implementing sales strategies and monitoring KPIs to achieve commercial targets. They are responsible for ensuring an elevated customer experience, managing staff performance, and overseeing daily store operations and stock management.

Job details

DESCRIPTION Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Mount Royal Quebec. The position will report directly to the Store Manager. MISSION The Assistant Store Manager supports the Store Manager in organizing, planning, and implementing strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Store Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology; Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards; Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly; Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling; Ensure that the team proactively manage clienteling activities in coordination with CRM department; Acting as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements; Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales; Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills; Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity; Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential; Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure); Make sure corporate rules and regulations, concerning business, governance, Compliance and Health & Safety are put in place; Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.); Adopt IT and digital commercial tools and systems and make sure the staff is well trained and aware. KEY REQUIREMENTS Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce; Sales background: previous experience preferably in retail sector in similar role; Minimum of 3 years management experience in retail; Strong communication skills, with the ability to listen actively and engage thoughtfully; A problem solver who can identify issues, evaluate solutions, and make informed decisions; A team player who values collaboration and can work towards common goals; Effective time management, prioritizing tasks efficiently; Availability to work varied hours and days including nights, weekends and holidays as needed; Flexibility to travel for specific mission or support. Location: Mount Royal Quebec *This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do. Désignation : adjoint au directeur de magasin Relevant de : directeur de magasin Service : vente au détail Responsabilités : Fournir un soutien opérationnel et de supervision au directeur du magasin, y compris une assistance avec l'organisation, la planification et la mise en œuvre de stratégie S'assurer que le calendrier et les objectifs du magasin sont respectés par l'équipe Promouvoir et vendre des produits en identifiant les besoins de nos clients Conseiller les clients sur toute la collection Golden Goose Offrir un service à la clientèle exceptionnel et établir une relation à long terme avec les clients Maintenir les normes du magasin conformément aux directives Garantir une bonne gestion de la relation client, conformément à la norme de l'entreprise Incarner et transmettre avec passion les projets de l'entreprise grâce à une bonne connaissance des produits Qualifications : Au moins quatre ans d'expérience pertinente dans la vente au détail de luxe Un à deux ans d'expérience pertinente en gestion de magasin Animation et de bonnes compétences en communication Proactif, solutionniste ayant une attitude positive et des techniques de vente professionnelles Bonne approche client avec accent sur la présentation, les relations interpersonnelles et la communication Bon esprit d'équipe La connaissance d'autres langues est un atout

What you’ll do

The Assistant Store Manager supports the Store Manager in implementing sales strategies and monitoring KPIs to achieve commercial targets. They are responsible for ensuring an elevated customer experience, managing staff performance, and overseeing daily store operations and stock management.

Requirements

Candidates need a minimum of 3 years of retail management experience and fluency in the local language. Strong communication, problem-solving skills, and flexibility to work varied hours including weekends and holidays are required.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Management
• Sales Strategy
• Customer Relationship Management
• KPI Monitoring
• Omni-channel Sales
• Staff Training
• Visual Merchandising
• Inventory Management
• Clienteling
• Problem Solving
• Communication Skills
• Time Management
• Team Leadership
• Up-selling
• Cross-selling
• Operational Excellence

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support