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Case Manager / Case Worker- West Ave Full Time

The Case Manager will provide housing support services, including case management, crisis intervention, and supportive counseling for residential clients. They are responsible for maintaining a caseload, completing intakes and assessments, and ensuring compliance with health and safety regulations.

  • On-site
  • Hamilton, ON
  • Posted Aug 20, 2026
  • 1 position

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Job summary

HOURS – 37.5 hours weekly Tuesday to Saturday - Days, afternoon and overnights Rate of pay- $24.89/ Hourly Reason for posting- this posting is for an existing vacancy Who We Are At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca This opportunity is with our Good Shepherd – West Ave How You Will Make an Impact The successful candidate will extend our mission to residential and non-residential clients through the provision of respectful and appropriate housing support services. This may include case management, crisis intervention and supportive counseling. The incumbent must be able to work independently in a challenging and rewarding values-based environment. This position is within a residential program. As such tasks such as cleaning, lifting and pushing of items will be required. Develop and maintain a caseload Complete an intake and assessment on each resident Design, implement, in consultation with supervisor, an interview schedule that will provide an evaluation of "quality of life" improvement of successful program participants Maintain confidentiality with regards to clients/staff and Centre's records Responsible for participating in Good Shepherd's Health and Safety programs, procedures, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd. What You'll Bring to Our Team Applicants should possess a thorough knowledge of issues impacting cis women, trans and non-binary individuals including violence, abuse, mental illness, homelessness, poverty and substance use Experience working in a residential setting is preferred Demonstrated experience with Intake and Assessment A demonstrated commitment to the mission values of availability, flexibility, adaptability, hospitality and dignity is essential A post-secondary education in a related field is required C.P.R. certification (or willingness to be certified) A valid Ontario driver's license (G) is also an asset The successful candidate will have a flexible schedule Ability to speak French and/or other languages considered an asset A respectful and rewarding work environment with ongoing opportunities to grow and learn. Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation What We Offer Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP) POSITIVE and ENCOURAGING atmosphere Make a difference and provide HOPE Extended health benefits Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone. Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve. Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

What you’ll do

The Case Manager will provide housing support services, including case management, crisis intervention, and supportive counseling for residential clients. They are responsible for maintaining a caseload, completing intakes and assessments, and ensuring compliance with health and safety regulations.

Requirements

Applicants must have a post-secondary education in a related field and a thorough knowledge of issues impacting cis women, trans, and non-binary individuals. Experience in a residential setting is preferred, and candidates must be able to work a flexible schedule including days, afternoons, and overnights.

Benefits

• Extended health benefits • Continuing education support • Professional development • Staff recognition programs • Self-care supports • Employee and family assistance program

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Case management
  • Crisis intervention
  • Supportive counseling
  • Intake and assessment
  • Residential support
  • Confidentiality
  • Health and safety compliance
  • Conflict resolution
  • Documentation
  • Interpersonal skills
  • Support Services
  • Valid Driver's License
  • Adaptability
  • Case Management
  • Crisis Intervention
  • Disabilities
  • Employee Assistance Programs
  • Occupational Safety And Health
  • French Language
  • Mental Diseases

Job areas

  • Social Services
  • Healthcare
  • Caseworker
  • Family / School / General Social Worker
  • Social Work and Counselling Professionals
  • Child, Family, and School Social Workers

Additional details

Minimum education
High school
Minimum experience
0+ years
Posting language
English
Working hours
38 hours per week