Revolutionizing sleep, one mattress at a time.
Edmonton, AB
GoodMorning is one of Canada’s largest online mattress retailers and has sold over 350,000 mattresses to Canadians from coast to coast—and that number grows daily. Our company’s purpose is to deliver sleep products of remarkable quality and value that customers love. Since 2009, when GoodMorning was first established in Canada by Samuel Prochazka, we’ve been disruptors in the mattress industry. We work hard to make a great night’s sleep accessible to all through our unique direct-to-consumer model, mattress donation program, top-notch customer service, and the latest technologies and innovations in the e-commerce landscape. We also invented the at-home sleep trial, which lets our customers try their mattress night after night in the comfort of their homes for up to 365 nights. Our portfolio of brands includes Douglas, Logan & Cove, Juno, and Octave. We’re constantly transforming our portfolio by researching the latest advancements in mattress-making, bringing new products to market that meet the needs of our customers, and providing as much value as possible. While many of our innovations have become industry standard, we lead the way with our customer-obsessed mindset and relentless pursuit of better. GoodMorning continues to grow and has been ranked as one of Canada’s top-growing companies by The Globe and Mail.
On-site · Toronto
The associate is responsible for driving sales targets while providing a world-class, pressure-free customer experience in a retail environment. They must manage customer records, resolve service issues, and maintain deep product knowledge to meet individual sleep needs.
On-site · Edmonton
The intern will create and maintain on-site digital content and merchandising to drive customer conversion. They will also support performance analysis and campaign execution through data tracking and cross-functional collaboration.
On-site · Edmonton
Lead and motivate a team of customer service associates while managing complex escalations and high-level problem resolution. Drive operational excellence by monitoring KPIs, improving internal processes, and mentoring team members to enhance service quality.
On-site · Edmonton
Manage customer inquiries across phone, email, and live chat to provide end-to-end problem resolution. Coordinate with internal teams and external carriers to process returns, refunds, and warranty claims while maintaining accurate records.
On-site · Edmonton
The associate is responsible for resolving customer queries across multiple channels including calls, emails, and live chats. They must maintain product knowledge and meet KPI targets to ensure a world-class customer experience.
Hybrid · Edmonton
Develop and execute comprehensive real estate and facilities management plans to secure and maintain retail stores and office spaces. Manage a diverse portfolio by negotiating favorable lease terms, overseeing contractor performance, and optimizing operational costs.
