Retail Production Team Lead

Job summary

The Retail Production Team Lead manages daily backroom operations, including donation intake, sorting, pricing, and material handling to meet production goals. They provide hands-on leadership to staff, ensuring safety, quality control, and efficient movement of goods to the sales floor.

Job details

Job Location Clarksville East Job Summary: This role exists to lead and manage backroom operations in support of the store leadership team by ensuring production goals and quotas are consistently met while maintaining cleanliness, safety, quality, and processing standards. The Retail Production Team Lead provides hands on leadership to all backroom staff, overseeing donation intake, processing, sorting, pricing, and material handling activities. This role ensures donations are safeguarded, donor experience expectations are upheld, and backroom operations run efficiently and compliantly, directly supporting store readiness, sales performance, and mission impact. Guided by our Mission of Changing Lives through Education, Training and Employment, this role helps ensure every interaction contributes to the impact we make in the community. This position promotes a work environment grounded in our TRUE Core Values of Teamwork, Respect, Uprightness, and Empowerment. Job Description Essential Functions Backroom & Production Operations Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling. Provide hands‑on leadership to all backroom staff to ensure production goals, quotas, and processing expectations are consistently met. Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production. Ensure quality control standards are followed, including accurate sorting, proper pricing, and compliance with processing guidelines and CPSC requirements. Safeguard all donated goods to prevent loss, damage, or misuse throughout the production process. Reinforce donor experience expectations by ensuring respectful, timely, and professional handling of all donations. Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements, and daily operational expectations. Operational, Safety, and Compliance Support Support assigned opening and closing activities specific to backroom operations, ensuring production readiness and operational continuity. Coordinate the timely movement of processed goods from the backroom to the sales floor in alignment with store priorities and operational plans. Maintain backroom safety and cleanliness by enforcing safety protocols, monitoring workspaces, and proactively addressing hazards to support efficient operations. Identify and communicate maintenance needs, equipment issues, or operational barriers that could impact production flow, safety, or efficiency. Support operational excellence by ensuring consistent execution of organizational policies, loss prevention practices, and public protection requirements related to backroom operations. Follow all Goodwill operational guidelines and CPSC requirements applicable to donation processing and material handling. Perform other duties as assigned to support overall store operations, operational effectiveness, and leadership priorities. Minimum Qualifications Required Skills Education High School Diploma or equivalent required. Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred. Experience One to two years of previous experience in production, warehouse, retail, or logistics environments required. Knowledge and Skills Excellent oral and written communication skills. Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment. Ability to learn and apply new processes, systems, equipment, and operational procedures. Ability to lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values. Ability to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door. Ability to interpret and meet production metrics, KPIs, and performance goals. Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements. Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research. Ability to train, coach, and develop team members in operational procedures and production standards. Ability to stand, walk, and move throughout the store during assigned shifts. Ability to work a flexible schedule, including weekends and holidays. Ability to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.) Preferred Education / Experience / Knowledge & Skills / Certifications & License Associate’s degree or completion of related retail management coursework. Experience in fast-paced, high-volume operations. Prior retail, nonprofit, or mission-based organization experience preferred. Experience supporting or working alongside eCommerce operations is a plus. Previous experience supervising, training, coaching, or developing staff strongly preferred. Bilingual language skills. This role requires flexibility to support both morning and evening shifts, including weekend coverage, to meet store operating needs.

What you’ll do

The Retail Production Team Lead manages daily backroom operations, including donation intake, sorting, pricing, and material handling to meet production goals. They provide hands-on leadership to staff, ensuring safety, quality control, and efficient movement of goods to the sales floor.

Requirements

Candidates must have a high school diploma or equivalent and one to two years of experience in production, warehouse, retail, or logistics. Strong organizational, leadership, and communication skills are required, along with the ability to obtain forklift certification.

Listed skills

• Production Management · Preferred
• Safety Compliance · Preferred
• Forklift operation · Preferred
• Quality Control · Preferred
• Logistics · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Production management
• Team leadership
• Donation processing
• Quality control
• Inventory management
• Staff training
• Safety compliance
• Logistics
• Retail operations
• Communication skills
• Organizational skills
• Forklift operation
• Performance metrics
• Loss prevention
• Donor service
• Computer literacy
• Retail Operations
• Workflow Management
• Organizational Skills
• Production Readiness
• Forklift Certification
• Microsoft Excel
• Research
• Multilingualism
• Cleanliness
• Communication
• Empowerment
• Sales
• Forklift Truck
• Warehousing
• Leadership
• Key Performance Indicators (KPIs)
• Loss Prevention
• Material Handling
• Microsoft Outlook
• Operational Excellence
• Operations
• Production Flow Analysis
• Production Process
• Quality Management
• Coaching
• Retail Management
• Retail Sales
• Supply Chain Management
• Sorting
• Team Leadership
• Quality Control
• Teamwork

Job areas

• Retail
• Logistics
• Management & Leadership
• Social Services
• Production Team Lead
• Store Lead
• Shop Sales Assistants
• Retail Salespersons

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