Technical Solutions Development Manager, Data Analytics, Google Cloud Support

Job summary

Lead and coach a team while setting priorities, managing performance, and resolving customer technical issues through diagnosis, root-cause investigation, and improved tools. Serve as a technical consultant to internal and customer-facing stakeholders, and contribute to global 24-hour Google Cloud support, including shift or non-standard hours.

Job details

MINIMUM QUALIFICATIONS: * Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. * 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process). * 13 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP. * Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design. * Experience with Linux/Unix or a related operating system (e.g., Kernel to Shell, file systems, client-server protocols, etc.). PREFERRED QUALIFICATIONS: * Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks. * Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products (e.g., Apache Airflow, Apache Beam). * Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications. * Knowledge of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc). * Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc). * Excellent attention to detail, troubleshooting, and written and verbal communication skills. ABOUT THE JOB: The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training. Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits Learn more about benefits at Google [https://www.google.com/about/careers/applications/benefits/]. RESPONSIBILITIES: * Lead a team of individuals, meeting regularly to discuss performance, development, and provide feedback and coaching, and set and communicate individual and team priorities. * Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity. * Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and build tools for faster diagnosis. * Act as a consultant and subject matter expert for stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. * Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.

What you’ll do

Lead and coach a team while setting priorities, managing performance, and resolving customer technical issues through diagnosis, root-cause investigation, and improved tools. Serve as a technical consultant to internal and customer-facing stakeholders, and contribute to global 24-hour Google Cloud support, including shift or non-standard hours.

Requirements

Requires a bachelor’s degree in a STEM field or equivalent practical experience, 13 years of customer troubleshooting and issue-triage experience, and 13 years of experience across at least two specified technical domains. Candidates must also be able to read code or understand system design and have Linux/Unix experience; preferred qualifications include data analytics and distributed data technologies, networking, web fundamentals, and strong communication skills.

Benefits

• Bonus
• Equity
• Benefits

Listed skills

• Machine learning · Preferred
• Root Cause Analysis · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Issue Troubleshooting
• Technical Issue Triage
• Data Analytics
• Big Data
• Distributed Databases
• Data Processing Frameworks
• Apache Hadoop
• Apache Airflow
• Apache Beam
• ETL Development
• Machine Learning
• Linux/Unix
• Networking
• Programming
• Root Cause Analysis
• Team Leadership
• Full Stack Development
• Web Technologies
• Big Data Application
• Technical Issues
• Workflow Management
• Go (Programming Language)
• Google Cloud Platform (GCP)
• C (Programming Language)
• HyperText Markup Language (HTML)
• Java (Programming Language)
• JavaScript (Programming Language)
• Data Analysis
• Customer Support
• Unix
• C++ (Programming Language)
• Customer Advocacy
• Extract Transform Load (ETL)
• Linux
• System Administration
• Operating Systems
• File Systems
• Distributed Data Store
• Equities
• Sales
• Scalability
• Virtual Private Networks (VPN)
• Python (Programming Language)
• Mathematics
• Peering (Computer Networking)
• Coaching
• SAP Applications
• Systems Design
• TCP/IP
• Troubleshooting (Problem Solving)

Job areas

• Technology
• Data & Analytics
• Customer Service & Support
• Management & Leadership
• Software
• Google Cloud Architect
• Data Analytics Manager
• Mathematicians, Actuaries and Statisticians
• Data Scientists

More jobs from Google