Senior Towing & Storage Adjuster

Job summary

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better. Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-…

Job details

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better. Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability. Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us. The Senior Towing and Storage Adjuster plays a critical role in driving claim efficiencies and managing complex claims. This position involves a combination of technical expertise, leadership, and mentorship. What you will do: Handle towing and storage issues with body shops and tow yards. Ensure that we follow the provincial guidelines for towing and storage. Ensuring that we are obtaining the towing and storage certificate as required. Working with our vendor partner (Co-part) to ensure that vehicles are released and any issues with release are addressed. Negotiating towing and storage rates and ensuring that the rates comply with provincial rates. Keeping monthly records of all saving from towing and storage. Making payments into court when needed and working with counsel as required for these payments. Handle files that are in litigation, working with counsel and attend settlement conferences and court proceedings as needed Act as a technical resource for the APD team members. Support junior Adjusters by sharing knowledge and best practices. Providing assistance in the handling of files by all APD handlers to ensure they are given opportunities to learn how to manage complex and litigated files. Provide constructive feedback on claim assessments and negotiation strategies. Foster a positive and collaborative team environment. Consult on requests for authorizations i.e. Reserve and Authority to abandon or settle claims within designation authority. What you will need to succeed: 5+ years of Auto Physical Damage Adjusting 2+ years handling towing and storage files, including negotiating rates. Experience handling towing and storage. Coaching and mentoring. Paying funds into court Time Management, Analytic and Negotiation. Communication – Verbal and Written. Litigation Management. Experience in handling Auto claims. Experience with RSLA and TSSEA The expected base salary range for this position is $56,000 - $103,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position. Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs. This posting pertains to an existing vacancy that is actively being filled. Accessibility for applicants Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation. Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

What you’ll do

Manage complex towing and storage claims while ensuring compliance with provincial guidelines and negotiating rates with vendors. Provide technical leadership and mentorship to junior Auto Physical Damage adjusters to improve team efficiency.

Requirements

Requires over 5 years of Auto Physical Damage adjusting experience, including at least 2 years specifically handling towing and storage files. Must have expertise in litigation management and familiarity with RSLA and TSSEA regulations.

Benefits

• Extended Health Benefits • Dental Benefits • Disability Insurance • Retirement Plan Matching • Paid Time Off • Recognition Programs • Perk Programs

Listed skills

• collaborative · Preferred
• Technical · Preferred
• Mentorship · Preferred
• Leadership · Preferred
• Health · Preferred
• Compliance · Preferred
• management · Preferred
• Process · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Coaching · Preferred
• Time · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Auto Physical Damage Adjusting
• Towing And Storage Negotiation
• Litigation Management
• Coaching And Mentoring
• Time Management
• Analytical Skills
• Negotiation
• Verbal Communication
• Written Communication
• RSLA
• TSSEA