People Operations Lead

Cambridge, ON
Hybrid
Posted Oct 9, 2026
1 position

$81,000–$131,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The People Operations Lead serves as the technical lead for core HR operations, overseeing payroll, benefits, HRIS administration, and annual people programs. This role also supports total rewards initiatives and drives continuous improvement through process optimization and formal needs analysis.

Job details

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better. Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability. Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us. The People Operations Lead is the subject matter expert and technical lead for core HR Operations, responsible for ensuring effective delivery, governance and continuous improvement of core processes including payroll, benefits administration, leave administration, HRIS administration, onboarding and offboarding. The role leads key annual people programs for the Ops team including performance management, STIP & Merit, salary adjustment cycles as well as oversight of all audit and governance requirements. This role will also have responsibilities to support Total Rewards Partner including Job Description Questionnaire evaluations, compensation survey analysis and assistance with annual processes. Other responsibilities include; Participate in special projects and other responsibilities as assigned, including but not limited to regular presentations and stepping into certain forums when Director is not available Building strong relationships with PXPs, leaders, and employees to have a positive impact on work relationships, building morale and increasing productivity Through formal needs analysis and/or consultations, identifies gaps and/or opportunities for new and/or improved services and programs Accountabilities: Leads HR Operations Process & Program Execution Technical Lead on all HR Operations processes including payroll, benefits administration, leave management, HRIS management and onboarding & offboarding Lead in administering HR Operations processes such as STIP/ Merit, Performance Management, and compensation adjustment cycles Improving efficiency or effectiveness of HR Operations processes Total Rewards Support Perform JDQ evaluations as required Support in comp survey data review and file preparation Compensation cycle support Additional support for regular TR processes as required Governance Responsible for oversight of all PX Operations audits and action item implementation Lead PX Ops policy review process Supports People Inbox & Payroll process Provides oversight and audits payroll process Responds to queries in People Inbox and supports People Operations Analyst with questions Continuous improvement and training Coach/ mentor new PX Ops employees Constantly looking for ways and means to optimize processes Qualifications: 5+ years of progressive Human Resources experience, including payroll administration, employee services, HR systems management, and handling confidential employee information Strong knowledge of HR practices, policies, and employment-related processes Experience managing and maintaining HRIS platforms; experience with ADP is considered an asset Demonstrated ability to streamline processes, identify efficiencies, and support continuous improvement initiatives Excellent verbal and written communication skills, with the ability to build effective relationships across all levels of the organization Proven ability to manage sensitive information with professionalism, discretion, and confidentiality Bachelor's degree in Human Resources, Business Administration, or a related field. Or equivalent experience. LI-Hybrid The expected base salary range for this position is $81,000 - $131,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position. Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs This posting pertains to an existing vacancy that is actively being filled. Accessibility for applicants Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation. Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

What you’ll do

Requirements

Candidates must have at least 5 years of progressive Human Resources experience, including payroll and HR systems management. A bachelor's degree in Human Resources, Business Administration, or a related field is required.