The conversational AI platform for ecommerce that drives sales and resolves support inquiries.
San Francisco, California
Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
Remote · Toronto, Ontario, Canada
Lead and scale the pre-sales and post-sales Solutions Engineering teams while managing the professional services P&L. Drive enterprise deal wins, oversee complex technical deployments, and productize services to ensure scalable growth.
On-site · Toronto
We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly…
Remote · Toronto, Ontario, Canada
Manage a book of existing e-commerce accounts to drive expansion and upsell revenue through a high-velocity sales cycle. Collaborate with Customer Success and Product teams to identify growth opportunities and optimize customer outcomes.
Hybrid · Toronto
The Enterprise Customer Success Manager will manage a portfolio of strategic accounts, driving product adoption, AI-powered workflows, and long-term business value. They will act as a senior partner to clients, overseeing account health, retention, and cross-functional coordination to ensure operational success.
On-site · Toronto
Manage a portfolio of ecommerce merchants to drive product adoption, AI-powered workflow implementation, and long-term operational success. Build strong stakeholder relationships while monitoring account health and identifying opportunities for growth and churn prevention.
Hybrid · Toronto
Manage a book of existing eCommerce accounts to drive expansion and upsell revenue through a high-velocity sales cycle. Partner cross-functionally with Customer Success and Product teams to identify growth opportunities and optimize customer outcomes.
Hybrid · Toronto
Manage a portfolio of approximately 120 enterprise accounts, driving retention and revenue growth through renewals, upselling, and cross-selling. Develop account plans with Customer Success Managers, build executive relationships, coordinate with internal teams, maintain CRM records, and travel to meet clients as needed.
Hybrid · Toronto
You will lead the end-to-end execution of multichannel demand generation campaigns, including paid media, email nurture, and landing page optimization. Additionally, you will define pipeline targets, manage the lead-to-sales handoff, and build a repeatable demand generation playbook from scratch.
On-site · Toronto
You will own the content marketing strategy, including brand, thought leadership, and community initiatives, while building AI-powered workflows to scale production. You will also partner with demand generation and product marketing teams to create content that resonates with enterprise buyers and supports the company's upmarket growth.
Remote · Toronto, Ontario, Canada
The Enterprise Customer Implementation Manager will lead custom onboarding projects for high-value merchants, ensuring successful adoption of Helpdesk and AI Agent solutions. They will manage cross-functional workstreams, perform deep discovery, and drive measurable automation outcomes from pre-sales through post-launch.
Hybrid · Toronto
The role involves owning and optimizing end-to-end lifecycle experiences to accelerate onboarding, increase activation, and drive revenue expansion. Key duties include designing signal-based triggered campaigns and building a dedicated retention and churn-prevention strategy across multiple engagement channels.
