Child Care Family Portal Supervisor

Job summary

The supervisor leads a client-focused team to provide high-quality support services for the Childcare Family Portal, ensuring families receive timely assistance with enrollment and funding inquiries. They are responsible for operational oversight, staff development, and the continuous improvement of service delivery processes.

Job details

Job InformationJob Title: Child Care Family Portal Supervisor Job Requisition ID: 86858Ministry: Education and ChildcareLocation: Edmonton or CalgaryFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekPermanent/Temporary/Wage: PermanentScope: Open CompetitionClosing Date: September 18, 2026Classification: Administrative 1Salary: $2,316.22 to $3,015.06 bi-weekly ($60,453 - $ 78,693/year) The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. The Ministry of Education and Childcare support Alberta's children, students, families, educators, and service providers by advancing quality learning and care opportunities from early childhood through K to 12 educations. The ministry develops policies, programs, and initiatives that promote student success, educational excellence, inclusive learning environments, and accessible childcare services to help Albertans achieve positive outcomes and reach their full potential. To learn more about Location Name and what it has to offer, follow this link: Education and Childcare | Alberta.caRole Responsibilities Make a difference for Alberta families by enhancing the client experience through the Childcare Family Portal.The Alberta Childcare Family Portal is a secure digital service that provides parents and guardians with personalized access to childcare enrollment information and funding statements. The portal supports transparency and advances the modernization of Alberta's childcare system by providing families with convenient access to information and services.The Childcare Family Portal Supervisor leads the delivery of high-quality support services that enable parents and guardians to access and effectively use the Family Portal. Through the leadership of a client-focused team, the position ensures families receive timely, accurate, and consistent assistance with portal access, navigation, and inquiries related to enrollment information and funding statements. The position supports continuous improvement of support services and contributes to a positive user experience for families accessing digital childcare information and services.Working collaboratively with families, government partners, and technical and program stakeholders, the Supervisor helps ensure Family Portal services are responsive to client needs and supports the ongoing effectiveness and evolution of the portal as a key service channel for Alberta families.Leadership and Team Development Recruit, onboard, and train new employees. Establish team and individual performance objectives. Monitor and evaluate employee performance and provide coaching. Operational Oversight and Service Delivery Monitor staff work to ensure adherence to confidentiality, procedures and guidelines. Provide interpretation and guidance on program requirements. Implement new procedures and operational changes. Resolution of Escalated Issues Review, investigate and assess complex or escalated parent concerns. Exercises supervisory judgment and engages appropriate stakeholders. Support staff in managing complex or contentious situations. Program Expertise and Consultation Consult with staff on complex or unique cases. Lead case reviews and discussions on challenging circumstances. Support the development and maintenance of operational resources and knowledge tools. Continuous Improvement and Program Support Monitor trends, emerging issues, and operational risks. Identify opportunities to improve processes and service delivery. Provide feedback on procedure and system enhancements. Contribute to the development of new operational practices and tools. The Job Description is provided for Further details on this position.APS Competencies Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. Develop Self and Others Align individual development goals with team and branch priorities, leverages employee strengths by providing stretch opportunities and project leadership roles and fosters an inclusive environment that values diverse perspectives. Through ongoing performance discussions and mentoring, the supervisor helps staff build skills, achieve career goals, and contribute to a high-performing team. Drive for Results Use operational data and experience to plan and improve outcomes, collaborates to continuously seeks opportunities to enhance service quality, efficiency, and the overall client experience. Creative Problem Solving Demonstrate creative problem solving by identifying root causes of service delivery issues, collaborating with staff and stakeholders to develop solutions, and leveraging resources across program, policy, and technical teams. Agility Ability to change priorities, proactively identifies opportunities to improve processes, seeks input from staff and partners, and supports the implementation of new initiatives.Qualifications Minimum Recruitment Standard: Education: 1 - year related certificate Experience: 2 - years of related experience Equivalency: Two-way - Directly related education or experience considered based on 1-year of education for 1-year of experience; or 1-year of experience for 1-year of education In addition to the minimum qualifications, the following knowledge, skills, and experience would be considered strong assets: - Comprehensive knowledge of the Childcare Family Portal, programs, and procedures. Knowledge of service delivery and operational processes supporting the Childcare Family Portal. Experience leading, coaching, and developing high-performing teams. Strong written and verbal communication skills with diverse stakeholders. Strong analytical, problem-solving, and decision-making skills. Experience interpreting and applying policies, procedures, and business requirements. Ability to identify trends, service gaps, and improvement opportunities. Exceptional organizational skills with the ability to manage competing priorities. Sound judgment, confidentiality, and attention to detail. Strong interpersonal, relationship-building, and conflict resolution skills. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.Notes Hours of Work: Monday to Friday (8:15am – 4:30pm)Location: Calgary - Kensington Place Building, 1240 Kensington Road N. W, Calgary, T2N3P7. Location: Edmonton-9920 108 St NW, Edmonton, AB T5K 2M4 A cover letter is required and should clearly demonstrate how your background and experience align with the role's requirements.The final candidate for this position will undergo an academic check and provide a suitable security screening. Final candidates will be required to undergo a criminal records check (CRC) Enhanced Screening Level -1 as part of the pre-employment checks for this position. We will accept criminal records check (CRC) which have been completed within the last six months as per policy. Links and information on what we have to offer: Working for the Alberta Public Service. Public Service Pension Plan (PSPP) . Alberta Public Service Benefit Information. Professional learning and development. Research Alberta Public Service Careers tool. Positive workplace culture and work-life balance. How To ApplyApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please see Job Application Resources for information. In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Liliane Karara at [email protected].

What you’ll do

The supervisor leads a client-focused team to provide high-quality support services for the Childcare Family Portal, ensuring families receive timely assistance with enrollment and funding inquiries. They are responsible for operational oversight, staff development, and the continuous improvement of service delivery processes.

Requirements

Candidates must possess at least a one-year related certificate and two years of relevant experience. Strong knowledge of childcare programs, leadership capabilities, and the ability to interpret policies are considered significant assets.

Benefits

• Public Service Pension Plan • Professional learning and development • Work-life balance

Listed skills

• Problem solving · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• case management · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Staff training
• Performance management
• Conflict resolution
• Policy interpretation
• Operational oversight
• Problem solving
• Communication
• Analytical skills
• Decision making
• Relationship building
• Case management
• Process improvement
• Confidentiality
• Attention to detail
• Support Services
• Educational Assessment
• Policy Development
• Organizational Skills
• Talent Recruitment
• Research
• Business Requirements
• Decision Making
• Customer Service
• Conflict Resolution
• Continuous Improvement Process
• Creative Problem Solving
• Employee Performance Management
• Leadership
• Problem Solving
• Mentorship
• Operational Data Store
• Employee Onboarding
• Relationship Building
• Coaching
• Team Building
• Verbal Communication Skills
• Process Improvement
• Detail Oriented

Job areas

• Government & Public Sector
• Administrative
• Management & Leadership
• Customer Service & Support
• Education
• Child and Family Specialist
• Nanny / Babysitter
• Child Care Workers
• Nannies
• Childcare Workers