Program Eligibility Assessor

Job summary

The assessor determines initial financial eligibility for disability income programs by reviewing income, assets, and documentation. They also communicate decisions to applicants and connect them with appropriate government and community resources.

Job details

Job InformationJob Title: Program Eligibility Assessor Job Requisition ID: 88299Ministry: Assisted Living and Social ServicesLocation: RemoteFull or Part-Time: Full-TimeHours of Work: 36.25 hours per weekPermanent/Temporary/Wage: Temporary (Ending June 30, 2028)Scope: OpenClosing Date: November 2, 2026Classification: Program Services 1Salary: $2,366.06 - $3,079.52 bi-weekly ($61,754 - $80,375/year) The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, senior supports, continuing care and other social-based programs. The Employment and Financial Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through a common front-end experience whether through our contact centers or in-person offices To learn more about Assisted Living and Social Services, and what it has to offer, follow this link: Assisted Living and Social Services | Alberta.caRole Responsibilities Reporting to the Disability Income Assistance Team Lead, you will play an important role in determining applicants’ initial financial eligibility for the Alberta Disability Income Assistance Program (ADAP) and Assured Income for the Severely Handicapped (AISH) program. In this role, you will: Conduct detailed reviews of applicants’ income, assets, and supporting documentation to determine financial eligibility for ADAP and AISH. Make eligibility decisions in accordance with applicable legislation, program and operational policies, procedures, guidelines, and established practices. Clearly communicate eligibility decisions to applicants and provide information regarding next steps. Respond to applicant inquiries through the contact centre and gather additional information or documentation required to complete eligibility assessments. Advise applicants when financial eligibility requirements are not met, clearly explaining the decision and available options. Connect applicants with other Government of Alberta programs, community resources, and supports when appropriate. Provide respectful, client-focused service while working with individuals who may be experiencing complex or challenging circumstances. Maintain accurate and complete information to support consistent, timely, and well-documented eligibility decisions. The Job Description is provided for further details on this position.APS Competencies Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. Creative problem solving Systems thinking Agility Drive for results Qualifications Two-year diploma in a related field; no experience required; or equivalent as described below. Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience. This position requires an extensive knowledge and understanding of: The Assured Income for the Severely Handicapped Act, the Assured Income for the Severely Handicapped General Regulation, and the Applications and Appeals (Ministerial) Regulation. Government of Alberta programs such as Alberta Supports, Alberta Aids to Daily Living, Alberta Adult Health Benefit, Office of the Public Guardian/Trustee and Persons with Developmental Disabilities, Transition to Adulthood program or other applicable government resources. Programs offered by other government ministries, local and federal government including Canada Pension Plan, Old Age Security, Canada Disability Benefits, Guaranteed Income Supplement, Maintenance Enforcement Program, Alberta Seniors Benefits, Senior's Accommodation Benefits. Computer programs including but not limited to Imaging, ATLAS, Microsoft 365 including Teams, Word, Outlook, and SharePoint. Various investment types including RRSPs, RDSPs, annuities, LIRA and other investment types. Preference will be given the applicants who have experience with Income Support, AISH or ADAP. Experience working with vulnerable populations and determining eligibility for financial assistance programs will be considered an asset. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.Notes Currently this position will work from home within Alberta. As remote positions, staff you must have reliable high-speed internet. Work hours are Monday to Friday from 8:15am to 4:30pm. Hours of work: 36.25 hours/week; This is a Temporary full-time position until approximately June 30 2028 Final candidates will be required to undergo a criminal records check (CRC). Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply online. Please see Job Application Resources for more information. In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience. It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information. It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Baiju Jacob at Baiju.Jacob@gov.ab.ca

What you’ll do

The assessor determines initial financial eligibility for disability income programs by reviewing income, assets, and documentation. They also communicate decisions to applicants and connect them with appropriate government and community resources.

Requirements

Candidates must possess a two-year diploma in a related field or an equivalent combination of education and experience. Strong knowledge of relevant government legislation and proficiency in computer software systems is required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft 365 · Preferred
• Teams · Preferred
• SharePoint · Preferred
• case management · Preferred
• Documentation · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Financial analysis · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Eligibility Assessment
• Financial Analysis
• Case Management
• Client Service
• Policy Interpretation
• Documentation
• Communication
• Problem Solving
• Systems Thinking
• Data Entry
• Microsoft 365
• SharePoint
• Outlook
• Teams
• Word
• Financial Assistance
• Educational Assessment
• Annuities
• Assisted Living
• Call Center Experience
• Social Work
• Customer Service
• Closing Argument
• Continuing Care
• Creative Problem Solving
• Developmental Disabilities
• Disabilities
• Financial Services
• Internetworking
• Legislation
• Microsoft Outlook
• Operating Expense
• Income Support
• Microsoft SharePoint
• Team Leadership
• Front End (Software Engineering)
• Disability Income

Job areas

• Government & Public Sector
• Social Services
• Administrative
• Finance & Accounting
• Program Eligibility Specialist
• Eligibility Specialist
• Client Information Workers Not Elsewhere Classified
• Eligibility Interviewers, Government Programs

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