Supervisor, IT Support

Job summary

Oversees the IT support team and day-to-day operations, including ticket triaging in the Halo system and hardware management. Responsible for scheduling on-site work and ensuring staff have the necessary tools for success.

Job details

Job Summary And Requirements This posting This posting will be used to fill 1 permanent full-time position working 75 hours bi-weekly . It will also establish a 12-month eligibility list, which may be used to fill similar positions. This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon . Our team The Supervisor, IT Support oversees the IT support team and day-to-day operations. This includes triaging tickets in the Halo system, scheduling on-site work, managing all department cellular devices, re-organizing always changing priorities, hardware management, and ensuring staff have the tools required for success. Who We Are Looking For If you have experience leading, supervising and overseeing IT support, managing a Helpdesk, IT systems account processes, hardware management, sets challenging and attainable goals with clear accountabilities, and empowers innovative solutions and continuous improvement, you’re ready. For more information on this job, please contact Paul Scholz, Manager, IT Services at [email protected] . For more information about the recruitment process, please contact Katie Terrion, HR Consultant at [email protected] . Your Benefits In addition to a competitive salary, we offer many additional financial and non-financial benefits. Government of Yukon’s many benefits Important Application And Job Requirements Essential qualifications Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume; ensure you use a month/year to month/year format and include the duties you performed in each of your positions. Considerable experience in IT support roles Experience diagnosing and resolving technical issues related to hardware, software, and networks Considerable experience in a supervisory or team lead role, within an IT setting Experience in managing and coordinating IT projects It may be helpful for you to review “Prepare your resume and cover letter”. Skills Desired knowledge, skills and suitability If selected for an interview, candidates should have, and may be assessed o n, the following: Ability to lead, motivate, and develop a team of IT support professionals; Ability to create and maintain documentation related to IT support processes and procedures; Strong verbal and written communication skills to effectively interact with team members and end-users; Strong analytical skills to identify issues and determine effective solutions; and Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities. It may be helpful for you to review “The job interview process”. Conditions of employment You must meet the following conditions before being hired, or within the time frame noted. Security Clearance Class 5 Driver’s License WHIMIS 2015 (within one month of hire) Job Requirements This job requires you to perform, and/or be exposed to, the following: Ability to lift up to 50lbs Travel to communities, as required Required to sit a desk for extended periods of time Working in tight spaces and/or awkward positions setting up workstations Learn more For help on creating your E-recruitment profile, email [email protected] or phone 867-667-9453. Eligibility List 12 months

What you’ll do

Oversees the IT support team and day-to-day operations, including ticket triaging in the Halo system and hardware management. Responsible for scheduling on-site work and ensuring staff have the necessary tools for success.

Requirements

Requires considerable experience in IT support roles and supervisory leadership within an IT setting. Candidates must possess a Class 5 Driver's License and the ability to lift up to 50lbs.

Benefits

• Financial benefits • Non-financial benefits

Listed skills

• Time management · Preferred
• Project Coordination · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Support Leadership
• Helpdesk Management
• Hardware Management
• Technical Troubleshooting
• Project Coordination
• Team Motivation
• Process Documentation
• Analytical Skills
• Time Management
• Communication Skills

Job areas

• Technology
• Management & Leadership
• Customer Service & Support
• Government & Public Sector