Account Manager

Company Description Grainger is a leading business-to-business organization that serves more than 4.5 million customers worldwide with industrial-quality products and services in categories such as safety, material handling, and metalworking. The company combines a consultative sales approach, technical expertise, and a premium digital experience to help customers get the right products when they need them. Team Members join a welcoming, inclusive workplace that encourages learning, growth, and making a meaningful impact by keeping businesses running and people safe. Grainger focuses on delivering value for customers while fostering an engaging culture and driving strong financial performance. To learn more about Grainger’s offerings and commitment to every industry, visit Grainger.com®. Role Description The Account Manager is a full-time, hybrid role based in Edmonton, AB, with flexibility for some work from home. In this role, the Account Manager builds and maintains strong relationships with assigned customers, serving as a trusted partner for their supply and solutions needs. Day-to-day responsibilities include managing a portfolio of accounts, identifying growth opportunities, and delivering consultative support to help customers optimize product selection and inventory management. The Account Manager collaborates with internal teams to provide accurate pricing, product information, and technical support, while ensuring a high-quality customer experience across digital and in-person interactions. This role also involves monitoring account performance, preparing reports, and proactively addressing customer issues to drive retention and long-term satisfaction. Qualifications Demonstrated ability in account management, customer relationship building, and consultative selling to business customers. Experience with sales planning, pipeline management, and identifying opportunities for account growth and cross-selling. Strong communication, presentation, and negotiation skills, with the ability to engage stakeholders at multiple levels. Comfort with digital tools, CRM systems, and data analysis to manage accounts, track performance, and support decision-making. Knowledge of industrial products, safety, material handling, or related categories is an asset. Proven ability to work both independently and collaboratively in a hybrid environment, managing time and priorities effectively. Post-secondary education in Business, Sales, Marketing, or a related field, or equivalent professional experience. Valid driver’s license and willingness to travel locally within the Edmonton area for customer meetings as needed.

The Account Manager builds and maintains strong relationships with assigned customers to serve as a trusted partner for supply and solutions. Responsibilities include managing a portfolio of accounts, identifying growth opportunities, and collaborating with internal teams to optimize product selection.

Candidates need demonstrated experience in account management and consultative selling to business customers, along with proficiency in CRM tools and data analysis. A post-secondary degree in Business, Sales, or Marketing and a valid driver's license for local travel are required.

• Data analysisPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Relationship Building
• Consultative Selling
• Sales Planning
• Pipeline Management
• Cross-selling
• Negotiation
• CRM Systems
• Data Analysis
• Presentation Skills
• Inventory Management
• Stakeholder Engagement

• Sales
• Customer Service & Support
• Retail
• Management & Leadership
• Logistics

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available