Account Manager

Job summary

The Account Manager will drive sales growth within a specific territory by managing existing accounts and utilizing Salesforce for daily business operations. They are responsible for understanding customer goals, developing account penetration strategies, and providing solutions to meet customer needs.

Job details

Work Location Type: Remote About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. Compensation: The base salary for this role ranges between $58,880 - $80,960, with eligibility for an incentive target of $27,000.00 which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Position Details Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually. Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager. The territory for this position is Gatineau, Northern Quebec, Ottawa. You Will Understand customer goals and remain alert and responsive to changing customer needs Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results. Understand Grainger's Value Proposition by providing solutions to grow profitable sales Develop account penetration strategies to include regular business reviews for essential customers to maximize sales You Have High School Diploma/GED required Bachelor's Degree preferred 2+ years direct outside sales experience (or equivalent inside sales or marketing experience) required Sales forecasting opportunity management and customer planning Travel required to each customer within aligned market at least once per month, or more frequently where needed Process discipline, ability to align planning goals with a pipeline development process to grow market revenue Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions Bilingualism (English and French) is required for this role, as the successful candidate will regularly interact with customers, stakeholders, and Grainger team members in both official languages. This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. Rewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement: We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What you’ll do

The Account Manager will drive sales growth within a specific territory by managing existing accounts and utilizing Salesforce for daily business operations. They are responsible for understanding customer goals, developing account penetration strategies, and providing solutions to meet customer needs.

Requirements

Candidates must have at least 2 years of direct outside sales experience and a high school diploma, with a bachelor's degree preferred. Proficiency in both English and French is required, along with the ability to travel to customer sites and adhere to safety protocols.

Benefits

• Medical coverage • Dental coverage • Vision coverage • Prescription drug coverage • Paid time off • Company holidays • Life insurance • Employee family assistance program • Registered retirement savings plan • Defined contribution pension plan • Educational and professional membership fee assistance • Employee discounts

Listed skills

• Problem solving · Preferred
• Account Management · Preferred
• Communication · Preferred
• Sales Growth · Preferred
• Inventory management · Preferred
• Salesforce · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales growth
• Account management
• CRM
• Salesforce
• Market data analysis
• Inventory management
• Value proposition
• Account penetration strategy
• Business reviews
• Sales forecasting
• Opportunity management
• Customer planning
• Bilingualism
• Communication
• Problem solving
• Inside Sales
• Outside Sales
• Sales Forecasting
• Time Off Management
• Bilingual (French/English)
• Planning
• Customer Relationship Management
• Management
• Sales
• Marketing
• Innovation
• Legislation
• Medical Prescription
• Operations
• Personal Protective Equipment
• Sales Process
• Sales Management
• Value Propositions
• Vertical Market

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Logistics
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products