Customer Program Specialist - CAN

Job summary

The specialist supports day-to-day sales growth by streamlining operational processes and managing customer program administration. They coordinate across internal teams to ensure accurate program execution, resolve customer issues, and assist with system implementations.

Job details

Work Location Type: Onsite About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. Compensation: The base salary for this role ranges between $61,600 - $84,700, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy.Position Details The customer program specialist role focuses on enabling day to day sales growth by streamlining operational processes and removing barriers that impact seamless customer transactions. This role supports the effective execution and optimization of customer programs, helping deliver consistent value, efficiency, and strong customer experience. You Will Support the setup, maintenance, and day‑to‑day administration of customer programs Assist with account creation, user maintenance, and payment setup in internal systems Help ensure customer programs transact accurately across systems and platforms Provide operational support for customer site implementations, installations, and program updates Complete routine operational activities that reduce administrative workload for Sales teams Coordinate with Sales, Operations, Supply Chain, and Support teams on program‑related tasks Track and assist with resolution of common customer issues, escalating as needed Monitor back-orders, discontinued items, and supply interruptions impacting customer programs Support item setup, part number creation, and updates required for program execution Assist customers with adoption and use of Grainger tools, systems, and programs You Have High School Diploma/GED required 5+ years Background in customer service, operational experience, inside sales experience 2+ years of experience in functions listed above required good communication, customer service, and interpersonal skills demonstrated technical aptitude Rewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement: We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What you’ll do

The specialist supports day-to-day sales growth by streamlining operational processes and managing customer program administration. They coordinate across internal teams to ensure accurate program execution, resolve customer issues, and assist with system implementations.

Requirements

Candidates must have a High School Diploma or GED and at least 5 years of experience in customer service, operations, or inside sales. Strong communication skills and demonstrated technical aptitude are required for this role.

Benefits

• Medical coverage • Dental coverage • Vision coverage • Prescription drug coverage • Paid time off • Company holidays • Life insurance • Employee family assistance program • Registered retirement savings plan • Defined contribution pension plan • Educational assistance • Professional membership fee assistance • Employee discounts

Listed skills

• Process Optimization · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Operational support
• Inside sales
• Account management
• Technical aptitude
• Communication skills
• Interpersonal skills
• Process optimization
• Supply chain coordination
• Data entry
• Problem resolution
• System administration
• Inside Sales
• Supply Chain
• Time Off Management
• Customer Service
• Communication
• Sales
• Innovation
• Interpersonal Communications
• Medical Prescription
• Operations
• Sales Operations
• Streamlining
• Technical Acumen

Job areas

• Customer Service & Support
• Sales
• Administrative
• Logistics
• Customer Program Manager
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other