ERP Business Analyst

Work Location Type: Hybrid in our London, ON or Windsor, ON offices. As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Compensation: The base salary for this role ranges between $63,040 - $86,680, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. KEY DUTIES AND RESPONSIBILITIES (You Will): * Gather and document business requirements via interviews and workshops. * Map current vs. future-state processes, translating into functional specifications. * Skilled in SQL for querying, reporting, data validation, troubleshooting, and ad-hoc analysis. * Operate within full SDLC: requirement documentation, design, development, testing, deployment, and post-implementation support. * Prior experience with Waterfall and Agile models. * Log and track system changes; author test scripts and drive testing coordination. * Liaise with internal teams (Finance, Inventory, Operations, Sales), engage with ERP * Vendor and third-party vendors, and coordinate with customer IT teams during implementation. * Translate technical information for non-technical stakeholders, present technical and status updates clearly. * Provide front line ERP support, identify issues, perform root cause analysis, and assist in implementing solutions. * Monitor system performance, scheduled jobs, and data integrity REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have): * 3-5 years of ERP systems experience including functional knowledge of ERP systems and analytics, VAI/S2K ERP preferred. * Completion of post-secondary degree in Computer Science, Business Administration, or other related discipline, or equivalent experience. * Sound technical knowledge of SQL is required. * Must have strong analytical and organizational skills, as well as the ability to find innovative solutions to various challenges. * Must have a strong grasp of how potential ERP solutions converge with business needs and goals. * Good project management skills including planning, work management, budgeting and problem solving. * Demonstrated interpersonal skills with the ability to build strong relationships at all levels, with a strong customer service focus. * Strong oral and written communication skills, with the ability to communicate to various levels of leadership to clarify business needs and evaluate alternative business solutions. * Certified Scrum Product Owner preferred. * Certified Business Analysis Professional (CBAP) preferred. Rewards and Benefits: Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): * Medical, dental, vision and prescription drug coverage * Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) * Life insurance coverage, including spousal and dependent life insurance. * Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns * Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future * Educational & Professional Membership Fee Assistance program * Employee discounts, team member perks and more! DEI Statement: We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role. #LI-PS

Gather and document business requirements to map current and future-state ERP processes into functional specifications. Provide front-line ERP support, perform root cause analysis, and coordinate with internal teams and vendors during implementation.

Requires 3-5 years of ERP experience with strong technical knowledge of SQL and familiarity with AS400/RPG language. A post-secondary degree in Computer Science, Business Administration, or a related field is required.

• Medical Coverage • Dental Coverage • Vision Coverage • Prescription Drug Coverage • Paid Time Off • Company Holidays • Life Insurance • Spousal And Dependent Life Insurance • Employee Family Assistance Program • Registered Retirement Savings Plan • Defined Contribution Pension Plan • Educational Assistance • Professional Membership Fee Assistance • Employee Discounts

• SQLPreferred
• AgilePreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Business Requirements Gathering
• Process Mapping
• SQL
• AS/400
• SDLC
• Waterfall
• Agile
• Test Script Authoring
• ERP Support
• Root Cause Analysis
• Project Management
• Interpersonal Communication
• Ad Hoc Analysis
• ERP Systems Knowledge
• Functional Knowledge
• Organizational Skills
• Waterfall Methodology
• Time Off Management
• Planning
• Agile Methodology
• Budgeting
• IBM i
• Business Administration
• Business Requirements
• Certified Business Analysis Professional
• Customer Service
• Communication
• Computer Science
• Certified Scrum Product Owner
• Data Validation
• Data Integrity
• Development Testing
• Drive Testing
• Enterprise Resource Planning
• Finance
• Sales
• Functional Specification
• Leadership
• Innovation
• Interpersonal Communications
• Problem Solving
• Medical Prescription
• Operations
• Systems Development Life Cycle
• SQL (Programming Language)
• Troubleshooting (Problem Solving)
• Coordinating

• Technology
• Data & Analytics
• Software
• Logistics
• Consulting
• ERP Business Analyst
• General ERP Analyst / Consultant
• Management and Organization Analysts
• Business Intelligence Analysts
• Data Scientists

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 1, 2026

Posting language

English

Working hours

40 hours per week