Sales & Service Representative (Fly In/ Fly Out, 7 on/ 7 off)

Job summary

The Sales & Service Representative manages end-to-end inventory, procurement, and replenishment solutions at assigned customer sites. They are responsible for maintaining inventory accuracy, driving sales growth, and ensuring a high-quality customer experience through responsive service.

Job details

Work Location Type: Onsite About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. Compensation: The hourly rate for this role is $ 31.50, with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Primary Function: The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance. This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts from 6 am to 6 pm. Team Members fly in and out from Edmonton or Calgary to the Fort Hills site. You Will Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution. Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities. Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution. Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth. Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements. Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success. Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment. Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required. You Have High School Diploma/GED required 1+ years customer service experience required Demonstrates a strong work ethic and personal commitment to get the job done Demonstrated focus on “wowing” the customer with exceptional service Team-player and an ability to work independently Knowledge of industrial and/or safety products is preferred Superior interpersonal, problem solving and customer service skills to effectively build relationships Strong communication skills, ability to convey message in an organized, clear and effective manner A self starter, taking action to achieve goals beyond what is required Strong time management and organizational skills, with proven ability to adhere to tight deadlines Proficient computer skills and aptitude Knowledge of dangerous goods and WHMIS regulations is required Post Secondary education or equivalent work experience The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance. This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.Rewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement: We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What you’ll do

The Sales & Service Representative manages end-to-end inventory, procurement, and replenishment solutions at assigned customer sites. They are responsible for maintaining inventory accuracy, driving sales growth, and ensuring a high-quality customer experience through responsive service.

Requirements

Candidates must have a high school diploma or GED and at least one year of customer service experience. The role requires the ability to lift up to 50 pounds, proficiency with computer systems, and adherence to site-specific safety and screening protocols.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Prescription drug coverage
• Paid time off
• Company holidays
• Life insurance
• Employee family assistance program
• Registered retirement savings plan
• Defined contribution pension plan
• Educational assistance
• Professional membership fee assistance
• Employee discounts

Listed skills

• Inventory management · Preferred
• Procurement · Preferred
• Customer service · Preferred
• Order Fulfillment · Preferred
• Relationship Building · Preferred
• Time management · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Operational Efficiency · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inventory management
• Procurement
• Customer service
• Replenishment
• Order fulfillment
• Relationship building
• Time management
• Problem solving
• Computer proficiency
• Safety compliance
• WHMIS
• Dangerous goods handling
• Data reporting
• Operational efficiency
• Communication
• Product Knowledge
• Operational Efficiency
• Self-Starter
• Operational Performance Management
• Customer Success Management
• Organizational Skills
• Time Off Management
• Strong Work Ethic
• Asset Management
• Customer Support
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Sales
• Forecasting
• Order Fulfillment Management
• Warehousing
• Innovation
• Inventory Management
• Problem Solving
• Legislation
• Medical Prescription
• Maintenance Repair And Operations (MRO)
• Operational Excellence
• Operations
• Personal Protective Equipment
• Safety Standards
• Time Management
• Value Propositions
• Workplace Hazardous Materials Information Systems
• Reporting Tools

Job areas

• Sales
• Customer Service & Support
• Logistics
• Trades
• Manufacturing
• Sales Service Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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