JUNIOR SERVICE ADVISOR - CALGARY SERVICE

Job summary

Junior Service Advisor - calgary service Full-Time | calgary service | Calgary, AB | Jun 3, 2026 Job Description Grand Touring Automobiles Calgary is seeking a motivated and customer-focused Junior Service Advisor to support the daily operations of our Service Department. This role is ideal for an individual looking to build a career in the automotive industry while gaining hands-on experience in a luxury dealership environment. Working closely with Service Advisors and Service Management, the Junior Service Advisor will assist with customer communications, appointment coordination, vehic…

Job details

Junior Service Advisor - calgary service Full-Time | calgary service | Calgary, AB | Jun 3, 2026 Job Description Grand Touring Automobiles Calgary is seeking a motivated and customer-focused Junior Service Advisor to support the daily operations of our Service Department. This role is ideal for an individual looking to build a career in the automotive industry while gaining hands-on experience in a luxury dealership environment. Working closely with Service Advisors and Service Management, the Junior Service Advisor will assist with customer communications, appointment coordination, vehicle intake, repair order administration, and overall service operations. The ideal candidate is highly organized, professional, and committed to delivering an exceptional customer experience. Responsibilities Greet customers promptly and professionally upon arrival Assist with vehicle check-ins and service write-ups Support Service Advisors with repair order preparation, documentation, and follow-up communications Schedule service appointments and coordinate customer transportation requirements Maintain accurate customer and vehicle records within the dealership management system Communicate service updates to customers under the guidance of senior team members Review completed repair orders for accuracy and completeness Assist with warranty documentation and administrative processes Coordinate with Parts and Service teams to support efficient workflow and timely vehicle delivery Follow up with customers regarding service visits and satisfaction inquiries Maintain a clean, organized, and professional service reception area Support department initiatives focused on customer satisfaction and operational excellence Perform additional duties as assigned by Service Management Qualifications Previous dealership service experience is preferred Experience in a Service Advisor, Service Coordinator, BDC, or customer-facing automotive role is considered an asset Luxury or premium brand customer service experience is considered an asset Exceptional customer service and communication skills with a professional, polished demeanor Experience using CDK Drive, One-Eighty, or other dealership management systems is considered an asset Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment High attention to detail and commitment to accuracy Proficiency with Microsoft Office and general computer applications Ability to work collaboratively with Service, Parts, and Sales teams Valid Alberta Driver's Licence with a clean driving record What We Offer Competitive compensation package Comprehensive health and dental benefits Employee vehicle purchase program Ongoing training and professional development opportunities Career growth within a luxury automotive organization Supportive team environment focused on excellence and continuous improvement This is an excellent opportunity for an ambitious individual seeking to develop a long-term career in automotive service advising and customer experience. Grand Touring Automobiles Calgary is committed to creating an inclusive workplace and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Benefits Company events Dental care Extended health care Life insurance On-site parking RRSP match Store discount Vision care Work Location: In person

What you’ll do

The Junior Service Advisor will assist with customer communications, appointment coordination, vehicle intake, and repair order administration. They will also support overall service operations and maintain customer and vehicle records.

Requirements

Previous dealership service experience is preferred, along with exceptional customer service and communication skills. Candidates should have strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Benefits

• Dental Care • Extended Health Care • Life Insurance • On-Site Parking • RRSP Match • Store Discount • Vision Care

Listed skills

• Customer service · Preferred
• Organized · Preferred
• Health · Preferred
• Teams · Preferred
• management · Preferred
• Documentation · Preferred
• Communication · Preferred
• Accuracy · Preferred
• Time · Preferred
• Administrative · Preferred
• Customer · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Organizational Skills
• Attention to Detail
• Microsoft Office
• Dealership Management Systems
• Team Collaboration
• Vehicle Intake
• Repair Order Administration
• Appointment Coordination
• Documentation
• Follow-Up Communications
• Customer Satisfaction
• Luxury Brand Experience
• Professional Demeanor
• Fast-Paced Environment