Sales & Estimation - Programs Service Representative

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario. We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you! For this role, we are looking for an outgoing candidate with residential construction/building science interest to support our sales team. This role will operate afternoons/evenings and weekends to service our customers that are looking to schedule a sales visit outside of the usual workday. Scheduling is flexible, so students are welcome! This role will be compensated using a piece-rate model based on number of appointments attended and quotes completed, with a bonus if the quoted job is won. Job Description: The Programs Service Representative is a part-time (~25 hour/week) role responsible for initial pre-inspection and follow-up to ensure correct measurements and customer satisfaction with all on-site work. This role is a key player in helping our sales team estimate our production team to be prepared for Program related jobs. Key Responsibilities: Visit jobsites to complete measurements, troubleshooting (callbacks) and customer service as required. Assisting in ensuring that the work environment is safe, secure and healthy. Accurately measure and record information in CPQ (a salesforce application) Ensure great customer service at all levels Report suggestions/proactive solutions to Production Supervisor Key Competencies: Excellent communication skills Attention to detail Reliable, with high integrity and strong work ethic Ability to work as part of a team. Professional, positive attitude. Proactive organizational skills Work efficiently within specified timelines We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

The Programs Service Representative is responsible for conducting initial pre-inspections, taking accurate measurements, and performing follow-ups to ensure customer satisfaction. They also assist the sales team by providing estimates and troubleshooting issues at job sites.

Candidates should have an interest in residential construction or building science and possess excellent communication and organizational skills. The role requires a reliable individual with a professional attitude who can work effectively within specified timelines.

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Attention to detailPreferred
• SalesPreferred

Identified from the job description. Confirm important requirements above.

• Sales
• Estimation
• Customer Service
• Construction
• Building Science
• Measurement
• Troubleshooting
• Communication Skills
• Attention To Detail
• Integrity
• Work Ethic
• Teamwork
• Organizational Skills
• Time Management
• Salesforce
• CPQ
• Residential Construction
• Productivity Improvement
• Positivity
• Strong Work Ethic
• Communication
• Innovation
• Troubleshooting (Problem Solving)
• Scheduling
• Personal Integrity
• Dynamic Personality
• Detail Oriented

• Construction
• Sales
• Customer Service & Support
• Trades
• Sales Representative/Estimator
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum experience

0+ years

Posting language

English

Working hours

25 hours per week