Sales & Estimation - Programs Service Representative Ottawa

Job summary

The Programs Service Representative is responsible for conducting pre-inspections, taking accurate measurements, and ensuring customer satisfaction at job sites. They also provide essential support to the sales and production teams by documenting information in the CPQ application.

Job details

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario. We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you! For this role, we are looking for an outgoing candidate with residential construction/building science interest to support our sales team. This role will operate afternoons/evenings and weekends to service our customers that are looking to schedule a sales visit outside of the usual workday. Scheduling is flexible, so students are welcome! This role will be compensated using a piece-rate model based on number of appointments attended and quotes completed, with a bonus if the quoted job is won. Job Description: The Programs Service Representative is responsible for initial pre-inspection and follow-up to ensure correct measurements and customer satisfaction with all on-site work. This role is a key player in helping our sales team estimate our production team to be prepared for Program related jobs. Key Responsibilities: Visit jobsites to complete measurements, troubleshooting (callbacks) and customer service as required. Assisting in ensuring that the work environment is safe, secure and healthy. Accurately measure and record information in CPQ (a salesforce application) Ensure great customer service at all levels Report suggestions/proactive solutions to Production Supervisor Key Competencies: Excellent communication skills. Attention to detail Reliable, with high integrity and strong work ethic. Ability to work as part of a team. Professional, positive attitude. Proactive organizational skills Work efficiently within specified timelines Key Relationships: Reports to: Production Supervisor Key Relationships: Branch Operations Manager Branch Administrators Production Installers Territory Sales Reps/Account Managers We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

What you’ll do

The Programs Service Representative is responsible for conducting pre-inspections, taking accurate measurements, and ensuring customer satisfaction at job sites. They also provide essential support to the sales and production teams by documenting information in the CPQ application.

Requirements

The ideal candidate should have an interest in residential construction or building science and possess excellent communication skills. A professional, positive attitude and the ability to work effectively within specified timelines are required for this role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Troubleshooting · Preferred
• Communication Skills · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Estimation
• Customer service
• Communication skills
• Attention to detail
• Troubleshooting
• Measurement
• Salesforce
• CPQ
• Time management
• Organizational skills
• Construction knowledge
• Sales Territory Management
• Building Science
• Residential Construction
• Productivity Improvement
• Organizational Skills
• Positivity
• Strong Work Ethic
• Construction
• Customer Service
• Communication
• Innovation
• Operations Management
• Troubleshooting (Problem Solving)
• Scheduling
• Personal Integrity
• Dynamic Personality
• Detail Oriented

Job areas

• Construction
• Sales
• Customer Service & Support
• Trades
• Sales Representative/Estimator
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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