Sales & Estimation - Sales Operations Coordinator

Job summary

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario. We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you! Job Description: The Sales Operatio…

Job details

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario. We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you! Job Description: The Sales Operations Administrator is responsible for supporting data entry related to the Home Renovation Savings Program - Attic stream. This role will assist in the valuable collection of customer detail, creation of applications, collaborating with back-office teams, and working closely with the Sales Operations Team on shared duties. Job Responsibilities: Review customer application files—including participation agreements, supporting documents, invoices, and photos—and accurately update the program portal and internal CRM according to established processes. Contact customers via phone and email to request missing or clarifying information and update all relevant systems accordingly. Create, update, and submit program applications with a high level of accuracy, efficiency, and attention to detail. Correct and update files flagged for errors or incomplete information, collaborating with internal teams, customers, and program representatives to advance applications. Review and maintain daily internal audit reports to track program backlog, identify issues, and monitor overall volume. Support incoming call volume by speaking with customers about program requirements, gathering necessary information for their applications, and pre-qualifying their eligibility for the program. Perform additional tasks and responsibilities as assigned. Key Competencies: Strong communication and organizational skills. Ability to work individually and with teams. High level of productivity Strong attention to detail. Previous customer service experience, administrative and office experience. Good decision making and problem-solving skills. Experience with Office 365 and previous CRM preferred Reports to: Sales Operations Leader We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

What you’ll do

The Sales Operations Coordinator manages data entry and application processing for the Home Renovation Savings Program. This includes reviewing customer files, updating CRM systems, and communicating with clients to gather missing information.

Requirements

Candidates should have previous experience in customer service and administrative office roles. Proficiency in Office 365 and experience with CRM software are preferred.

Listed skills

• Customer service · Preferred
• Teams · Preferred
• Sales · Preferred
• Communication · Preferred
• Accuracy · Preferred
• CRM Systems · Preferred
• Data entry · Preferred
• Administrative · Preferred
• Audit · Preferred
• Hardworking · Preferred
• Customer · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data Entry
• Customer Service
• CRM Management
• Office 365
• Communication
• Organization
• Problem Solving
• Attention To Detail
• Administrative Support
• Application Processing