Member Services Assistant

Workplace: Île des Sœurs Tennis Club (300 Golf Road, Verdun, QC, H3E 1A8) Status: Full-time Salary: Between $50,000 and $65,000 Established in 1971, this outstanding sports complex offers its members 20 tennis courts and a sports center of over 10,000 square feet, located just minutes from downtown Montreal and the South Shore. You will find a team of passionate professionals entirely dedicated to its members. Job Description: Support the Member Services Director Manage reception staff schedules and participate in staff training Understand the receptionist position to provide support and replace staff when needed Manage and follow up on various programs or activities organized by the Club, in collaboration with the program coordinator Perform daily follow-up of customer accounts Interact with clients by phone, email, or in person Other tasks may be added as needed Candidate Profile: The ideal candidate must be organized, detail-oriented (meticulous), and able to multitask. They must possess excellent communication skills and a positive, friendly attitude. Self-reliant, they are comfortable in a sports environment. Above all, they are a team player. Flexibility in work schedules is required, exceptionally, and depending on Club traffic, such as the possibility of working one weekend day in replacement of a weekday, if needed and at management's request. Required Skills and Qualifications: Ease and speed of learning (software, Club policies, etc.) Very comfortable with Microsoft Office suite Languages: Excellent command of French and English, both oral and written About Us: Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/. Why Join Our Team: In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacations that are planned according to the department and hotel you join. A bonus is also provided through our referral program and much more. Social life is at the heart of the company, especially after the pandemic, with each hotel having a social calendar. The Tidan HR team is always there to listen and support you in your journey within the company. We believe in teamwork and are committed to creating a high-performing team, whether through training or strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate field, there is a place for you.

Support the Member Services Director by managing reception staff schedules, training, and daily customer account follow-ups. Coordinate club programs and activities while interacting with clients via phone, email, and in person.

The ideal candidate must be a meticulous team player with excellent communication skills and proficiency in Microsoft Office. Fluency in both French and English is required, along with flexibility to work occasional weekends.

• Group Insurance • Life Insurance • Disability Insurance • Medical Insurance • Dental Insurance • Vision Care • Employee Assistance Program • Personal Days • Vacations • Referral Program Bonus

• Customer servicePreferred
• OrganizationPreferred
• Bilingual communicationPreferred

Identified from the job description. Confirm important requirements above.

• Staff Scheduling
• Staff Training
• Customer Account Management
• Microsoft Office Suite
• Bilingual Communication
• Multitasking
• Organization
• Customer Service

• Sports & Recreation
• Customer Service & Support
• Administrative
• Hospitality
• Management & Leadership

Minimum experience

0+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level