Account Manager

Looking to join a dynamic team? We’ve got just what you’re looking for! Join the Prelco team as an Account Manager. In this role, you will primarily be responsible for owning the customer relationship, ensuring a seamless customer experience from quote to delivery. They coordinate internal teams to meet customer needs, drive account growth, and proactively resolve issues to maintain strong customer satisfaction and long‑term loyalty. If you have a strong foundation in manufacturing environments and bring strong B2B account Management expertise, you might be the ideal candidate. HERE ARE YOUR RESPONSIBILITIES: * Manage key customer accounts and serve as the primary point of contact throughout the customer lifecycle. * Develop strong customer relationships and identify opportunities for account growth and expansion * Understand customer needs, operational challenges, industry trends, programs, and future opportunities. * Collaborate with internal teams to develop account plans, customer roadmaps, and RFQ strategies * Coordinate timely, accurate quotations and support go/no-go opportunity assessments. * Advocate for customer needs and drive resolution of issues, quality concerns, and escalations. * Monitor project milestones, risks, delays, and changes that may impact the customer relationship and customer satisfaction * Lead customer business reviews and communicate performance, improvement initiatives, and growth opportunities * Support pricing, forecasting, contract negotiations, and margin protection in collaboration with Sales Leadership. * Maintain accurate CRM records, account plans, opportunities, and customer insights. DO YOU HAVE THE PROFILE WE’RE LOOKING FOR? * Qualification & Experience: Diploma or University Degree, with 3+ years of B2B account management or sales experience, preferably in industrial, manufacturing, transportation, engineered products, OEM, or Tier-1 customer environments. * Language Skills: Strong verbal and written communication skills, with the ability to collaborate effectively with internal teams, customers, and cross functional teams * Technical Skills: Familiarity with CRM and ERP systems and customer account management in manufacturing environment * Soft Skills: Strong problem-solving, decision-making, negotiation, prioritization, and relationship-building skills * Physical Requirements: Ability to work in office, production, and customer-facing environments as required. * Value: Committed to customer satisfaction, accuracy, operational efficiency, and continuous improvement. * Interest: Passion for building strong, long-term, value-added customer partnerships * Asset: Experience with global customers, contract manufacturing, quality system; bilingual in English and French HERE’S WHAT PRELCO OFFERS YOU: * 13 paid statutory holidays per year. * Paid sick time & Flex hours * Paid Vacation time * Comprehensive group insurance plan. * 24/7 access to a telemedicine service. * Employee Assistance Program (EAP). * Employer contribution to RRSP (Registered Retirement Savings Plan) * Professional Development Support * Company events & social hours * On-site parking * Casual dress code WITH THE PRELCO GROUP YOU JOIN: An organization with 8 facilities located across Eastern North America and more than 650 employees, the Prelco Group is a leader in the manufacturing of value‑added glass products. We design and manufacture glazing solutions for commercial and institutional buildings, residential towers, as well as specialized glazing for land, rail, and marine vehicles. This position is with Prelco Industrial Inc., Belleville, known for delivering high-quality, innovative custom window solution that meet the evolving needs of the marine, rail, transit, and defense sector. With robust designs, engineering excellence, and commitment to quality, we manage projects of all sizes from concept to delivery This posting is intended to support an anticipated vacancy within our organization. All applications are reviewed by a member of the Prelco team - we do not use AI for candidate screening. The Salary range for this position is $60,000 - $70,000 annually, with compensation based on successful candidate’s experience, qualifications, and demonstrated expertise. Prelco Industrial Inc. is committed to accessible, barrier-free recruitment process in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. As such, accommodations are available, upon request, for applicants with disabilities at any stage of the hiring process. If you’re looking to work within a growing organization recognized as a leader in its industry, we encourage you to apply. We thank all candidates for your interest; however, please note, only those under consideration will be contacted.

The Account Manager is responsible for owning customer relationships and ensuring a seamless experience from quote to delivery. They coordinate internal teams to drive account growth, resolve issues, and maintain long-term customer loyalty.

Candidates must have a diploma or university degree and at least 3 years of B2B account management or sales experience in industrial or manufacturing environments. Strong communication, CRM/ERP proficiency, and problem-solving skills are essential for this role.

• 13 paid statutory holidays • Paid sick time • Flex hours • Paid vacation time • Comprehensive group insurance plan • 24/7 telemedicine service • Employee Assistance Program • Employer contribution to RRSP • Professional development support • Company events • Social hours • On-site parking

• Problem solvingPreferred
• CommunicationPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Account management
• B2B sales
• Customer relationship management
• Manufacturing
• CRM systems
• ERP systems
• Problem-solving
• Decision-making
• Negotiation
• Project management
• Forecasting
• Contract negotiation
• Communication
• Strategic planning
• Customer satisfaction
• Sales Leadership
• Operational Efficiency
• Bilingual (French/English)
• Quality Management Systems
• Account Management
• Artificial Intelligence
• Business To Business
• Multilingualism
• Customer Relationship Management
• Decision Making
• Customer Service
• Continuous Improvement Process
• Contract Negotiation
• Customer Advocacy
• Customer Lifecycle Management
• Employee Assistance Programs
• Enterprise Resource Planning
• Sales
• Leadership
• Innovation
• Problem Solving
• Project Management
• Performance Improvement
• Quotations
• Relationship Building
• Telehealth
• Collaboration
• Prioritization
• Account Growth

• Sales
• Customer Service & Support
• Manufacturing
• Management & Leadership
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week